Restaurant365

Order Management Specialist

Mexico

Hybrid

Full Time

#Sales

#SaaS

#Order Management

#Salesforce

#CPQ

#Billing

#Revenue Recognition

#Communication

Restaurant365 is looking for a Order Management Specialist

Full Time Mid-Level Hybrid Mexico Sales SaaS Order Management Salesforce CPQ Billing Revenue Recognition Communication English Hybrid work

As an Order Management Specialist, you’ll play a critical role in the quote-to-cash process by ensuring orders are accurate, compliant, and processed efficiently. As part of the Deal Desk Team, you'll work cross-functionally with Sales, Deal Desk, Finance, and Legal to support deal execution, maintain data integrity in Salesforce and CPQ tools, and help streamline operations during high-volume periods like month- and quarter-end. This role is ideal for someone detail-oriented, process-driven, and comfortable working in a fast-paced environment.

How you'll add value:

Review and process incoming sales orders and contracts for accuracy and completeness

Enter and maintain deal data in Salesforce and CPQ tools; manage contract execution, order fulfillment, and documentation across platforms.

Collaborate cross-functionally to resolve order discrepancies and provide guidance on deal policies and processes.

Monitor dashboards and case queues (e.g., SFDC, FreshDesk, Slack) to ensure data integrity and timely responses.

Identify and escalate recurring order issues, bottlenecks, or policy gaps; recommend process improvements

Support end-of-month and quarter-end close activities with urgency and accuracy.

Assist with special projects and perform other responsibilities as assigned.

What you'll need to be successful in this role:

2+ years of experience in Order Management, Sales Operations, Deal Desk, or related function, ideally in a SaaS or B2B environment.

Familiarity with Salesforce, CPQ tools, and billing systems (e.g., Sage Intacct).

Understanding of SaaS contracts, billing terms, and pricing models is a plus

Excellent communication and collaboration skills across teams and time zones

Ability to manage multiple priorities and a process high volume of deal under tight deadlines

Self-starter mindset with a process-oriented approach to problem solving and work independently

Strong interpersonal and communication skills across cross-functional teams.

Familiarity with revenue recognition principles.

Hands-on experience with Salesforce CPQ.

Experience in both startups and publicly traded, high-growth companies.

Understanding of SaaS and usage-based billing models.

English proficiency, verbal and written skills.

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Order Management Specialist at Restaurant365