Netsuite Administrator at SupportNinja

At SupportNinja, we are obsessed with growth. Since our founding in 2015, we have helped fast-growing tech companies scale by connecting them with global talent and providing around-the-clock support, lead generation, and community management. We are redefining the BPO industry by challenging the status quo and investing in our people. When you join our team, you become part of a culture defined by compassion, humility, and a collective commitment to improvement. We are looking for someone who shares our passion for excellence to help us continue our mission of showing the world a better way to grow.

About the Role

We are seeking a Senior NetSuite Administrator to join our team on a full-time basis. In this role, you will be the primary owner of our NetSuite application, ensuring it remains optimized for our internal users. You will serve as the subject matter expert for our ERP environment, managing everything from system updates to complex customizations that support our evolving business needs.

Key Responsibilities

• Maintain the NetSuite platform and related third-party business applications while troubleshooting system errors to ensure seamless operations.
• Develop, test, and deploy new modules, custom objects, and workflows to meet the changing requirements of our internal teams.
• Provide comprehensive support for internal users by creating saved searches, reports, KPIs, and dashboards, while maintaining thorough technical documentation for all processes.

Requirements

To succeed in this position, you should have a strong background in ERP management and a proactive approach to problem-solving. We require the following qualifications:

• At least 3 years of hands-on experience with NetSuite administration, configuration, and third-party integrations within complex business environments.
• Expert-level knowledge of NetSuite features, including custom records, CSV imports, page layouts, workflows, and user permissions.
• A solid understanding of business processes, combined with the ability to analyze data and translate requirements into effective technical solutions.
• Strong organizational skills and the ability to manage multiple projects simultaneously in a fast-paced, high-pressure environment.
• Professional communication skills and a commitment to maintaining high levels of accuracy in all technical documentation.

Location

This position is fully remote and open to candidates located anywhere.

Compensation and Benefits

We believe in supporting our employees both personally and professionally. As a member of our team, you will have access to the following benefits:

• Remote work flexibility.
• Life insurance coverage.
• Paid time off.