Microsoft CSP Support Specialist at AppXite

At our company we help organizations around the world run their businesses on Microsoft cloud services. We operate a global platform that simplifies licensing, provisioning, and ongoing management of Microsoft CSP subscriptions, giving partners and resellers a single place to purchase, deploy, and support Microsoft solutions at scale.

The role

We are hiring a Senior Microsoft CSP Support Specialist to join us full time in a fully remote position. You will serve as the primary point of contact for operational questions tied to Microsoft Cloud Solution Provider workflows, guiding partners through onboarding, subscription changes, billing, and compliance requirements while collaborating with internal product and engineering teams.

Core responsibilities

• Diagnose and resolve complex technical issues involving Microsoft Cloud technologies, CSP licensing models, and SaaS platform operations, escalating to Microsoft when necessary and ensuring timely, transparent communication throughout the process.
• Act as the internal advocate for partners and resellers by surfacing their needs across product, engineering, and leadership teams and shaping how we improve the overall support experience.
• Build and maintain clear documentation, Help Center articles, and internal knowledge resources that enable both customers and colleagues to solve issues faster and reduce repeat inquiries.

Skills and experience

You bring senior-level expertise in Microsoft Partner Center and the CSP program, including a thorough understanding of licensing rules, subscription provisioning, and billing operations. Strong English communication skills are essential, along with proven experience triaging escalations, performing root-cause analysis, and working across distributed, cross-functional teams. Familiarity with technical troubleshooting in cloud environments and a track record of creating customer-facing documentation are highly valued.

Compensation and benefits

We offer the flexibility of fully remote work, allowing you to collaborate with colleagues around the world from wherever you are most productive.

How to apply

If this description matches your background and you are excited to support Microsoft partners at scale, we encourage you to apply. Please submit your application along with a brief note highlighting your experience with Microsoft CSP operations and Partner Center. We look forward to learning how you can contribute to our mission.