Twilio

Messaging Operations Engineer (L3)

India

Remote

Full Time

#SQL

#Data Analysis

#APIs

#Operations Engineer

#Analytical Skills

#Routing

#Messaging Infrastructure Engineer

Twilio is looking for a Messaging Operations Engineer (L3)

Full Time Mid-Level Remote India SQL Data Analysis APIs Operations Engineer Analytical Skills Routing Messaging Infrastructure Engineer English Dental insurance Equity compensation Learning budget Life insurance Maternity/paternity leave Medical insurance Remote work Unlimited vacation

We are looking for a dedicated Messaging Operations Engineer (L3) to join our team on a full-time, remote basis in India. At Twilio, we power real-time business communications and data solutions that help developers and companies across the globe build better customer experiences. As a company with a presence in South America, Europe, Asia, and Australia, we are committed to fostering a diverse and inclusive environment where everyone can thrive. In this role, you will play a vital part in our strategic carrier operations, ensuring our worldwide SMS traffic meets the highest standards of quality and reliability.

Responsibilities

Serve as the primary escalation point for our NOC and Customer Service teams, managing monitoring and alerting systems to ensure SMS delivery quality and completion.
Analyze and test new and existing carrier connectivity to identify opportunities for improving pricing and service quality.
Collaborate across departments, including Product, Engineering, and Business Development, to act as a subject matter expert while streamlining operational processes and defining new tools.

Requirements

At least 6 years of experience in production or systems engineering, specifically within an operations, routing, or analytical role for SMS and MMS.
Advanced expertise in SMS operations and routing, ideally gained at a Tier 1 carrier or aggregator.
Strong analytical skills with the ability to evaluate operational metrics effectively.
Proficiency in SQL and data analysis tools, along with a solid understanding of APIs and cloud-based communications.
A Bachelor’s degree or equivalent practical experience.
Demonstrated ability to troubleshoot complex technical issues and manage multiple projects in a process-oriented environment.

What we offer

We believe in supporting our employees through a comprehensive benefits package designed for your well-being and professional growth. Our offerings include:

Comprehensive medical, dental, and vision insurance.
Life insurance and maternity/paternity leave.
Equity compensation to help you share in our success.
Unlimited vacation policy to ensure you have time to recharge.
A dedicated learning budget for your professional development.
Access to wellness programs and the flexibility of a remote work environment.

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Messaging Operations Engineer (L3) at Twilio