Messaging Operations Engineer (L3)
Remote
Full Time
#SQL
#Data Analysis
#APIs
#Operations Engineer
#Analytical Skills
#Routing
#Messaging Infrastructure Engineer
We are looking for a dedicated Messaging Operations Engineer (L3) to join our team on a full-time, remote basis in India. At Twilio, we power real-time business communications and data solutions that help developers and companies across the globe build better customer experiences. As a company with a presence in South America, Europe, Asia, and Australia, we are committed to fostering a diverse and inclusive environment where everyone can thrive. In this role, you will play a vital part in our strategic carrier operations, ensuring our worldwide SMS traffic meets the highest standards of quality and reliability.
Responsibilities
- Serve as the primary escalation point for our NOC and Customer Service teams, managing monitoring and alerting systems to ensure SMS delivery quality and completion.
- Analyze and test new and existing carrier connectivity to identify opportunities for improving pricing and service quality.
- Collaborate across departments, including Product, Engineering, and Business Development, to act as a subject matter expert while streamlining operational processes and defining new tools.
Requirements
- At least 6 years of experience in production or systems engineering, specifically within an operations, routing, or analytical role for SMS and MMS.
- Advanced expertise in SMS operations and routing, ideally gained at a Tier 1 carrier or aggregator.
- Strong analytical skills with the ability to evaluate operational metrics effectively.
- Proficiency in SQL and data analysis tools, along with a solid understanding of APIs and cloud-based communications.
- A Bachelor’s degree or equivalent practical experience.
- Demonstrated ability to troubleshoot complex technical issues and manage multiple projects in a process-oriented environment.
What we offer
We believe in supporting our employees through a comprehensive benefits package designed for your well-being and professional growth. Our offerings include:
- Comprehensive medical, dental, and vision insurance.
- Life insurance and maternity/paternity leave.
- Equity compensation to help you share in our success.
- Unlimited vacation policy to ensure you have time to recharge.
- A dedicated learning budget for your professional development.
- Access to wellness programs and the flexibility of a remote work environment.
