Manager, Technology at Evergreen Residential Holdings, LLC

We are Evergreen Residential, a high growth early-stage institutional investment platform in the single-family residential ('SFR') sector. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business but we don't take ourselves too seriously.   We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!

The Role:  This is a hands on position that will build and lead a team over time.  Priorities can often change in a fast-paced environment like ours, and this role includes, but is not limited to, the following responsibilities:

• Ensure efficient, reliable technology operations, infrastructure, data management, and security services and protocols are in place
• Provision of end-user services, including help desk and technical support services to deliver an optimal internal customer experience
• Determine the investments necessary to establish and maintain an efficient and secure infrastructure (people and technology) and manage within approved budgets
• Benchmark, analyze, and make recommendations to improve the IT infrastructure and systems to streamline operations, control cost, & align with Company priorities
• Develop and maintain IT related content for:
  1. disaster recovery plan
  2. business continuity plan, and/or
  3. an incident response plan for network intrusions and virus incidents

• Manage system security and data confidentiality. This includes acting as a SOC leader to review and respond to all cyber threats.
• Develop effective strategies to deploy new technology and software, including end user training
• Manage infrastructure resourcing, and mentor and develop team members to increase their expertise and understanding of best practices
• Establish partnerships with IT providers and act as a liaison with vendors supplying IT related products, and negotiate contracts for equipment and services
• Continuously monitor changes or advancements in technology landscape or participate in IT-related projects as assigned

What You Will Bring to the Table:

• Strong understanding of a variety of computer systems, networks, security, telecommunications, databases, and storage systems in a Microsoft dominated environment
• 5 years of IT team leadership experience including management of 3rd party consultants and services
• BSc/BA in computer science, engineering or relevant field preferred
• Hands on experience with Apple products to help support remote associates
• Ability & willingness to function as an individual IT contributor without relying on a team to complete tasks
• Background in designing/developing IT systems and planning IT implementations
• Experience in the following:
  • Network engineering and Ubiquiti equipment
  • Zendesk help desk platform
  • Ring Central Call Center SaaS
  • Dynamics
  • Knowledge of NIST 2.0

• Strong communication skills with the ability to present a technology vision confidently, and collaborate effectively at all levels
• Excellent customer service and interpersonal skills
• Data-driven approach to evaluating product-fit and other aspects of performance
• Leader with a high emotional IQ and technical acumen
• Ability to manage time effectively, set and execute clear objectives and priorities
• Commitment to excellence and high standards
• Versatility, flexibility, and a willingness to work within changing priorities with enthusiasm. A roll-up-the-sleeves attitude and a hands-on approach.
• A strategic and business-oriented mindset – able to demonstrate superior organizational, analytical and problem-solving capabilities
• Ability to smile in the face of adversity, help others laugh on a bad day, and make everyone feel their concerns or issues are important no matter how small

About Evergreen Residential

Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.

The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.

Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.

Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.

Equal Opportunities and Other Employment Statements

We are deeply committed to building a workplace and community where inclusion is not only valued, but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.