Manager, Quality & Testing at Sympa

Do you thrive in leading a team, ensuring the highest quality standards, and staying hands-on with testing practices? Join one of Europe’s most established HR tech companies, Sympa, and help us accelerate our growth across the Nordics. 

Type: Full time, permanent 
Location: Espoo Finland (Hybrid) 
Starting date: As soon as possible 

Over the last 20 years, Sympa has helped some of the largest companies in the Nordics to put people at the centre of their strategy. With 1,000 customers and a strong install base, we’re on a mission to continue growing. 

To join us on our journey, we are now looking for a Manager, Quality and Testing, to join our Engineering organization of over 55 talented colleagues across our engineering hubs in Espoo (Finland), Lahti (Finland), and Poland. 

Our solution is built on Microsoft Azure, the technologies we currently use to build our service include .Net/React as main programming languages, Domain-Driven architecture and API First design principles, Azure Compute, Messaging and Data Services, different database types using SQL and noSQL databases.   
 
To ensure quality, performance and security across our platform, we use a diverse range of tools:  

• Automation & Frameworks: Robot Framework (with Browser and Requests libraries), Python, Playwright 

• Performance & Security: JMeter, Locust, OWASP ZAP 

• CI/CD & DevOps: GitHub Actions, Azure self-hosted runners 

• Supporting tools: Shell scripting, Conda, Make, Poetry, Docker

As our Manager, Q&T, you’ll take full ownership of product quality and play a key role in shaping how quality is driven across the Engineering organization. Leading a skilled team of seven QA professionals, you’ll guide their growth, promote best practices, and ensure our software meets the highest standards. This is a chance to combine hands-on technical expertise with people leadership, making a direct impact on both our product and our customers. 

You’ll play a key role in the Engineering management team, shaping decisions that strengthen Sympa as a leading global HR solution. Reporting directly to our Chief Technology Officer, you’ll be working with several agile development teams by supporting them in building scalable and powerful QA setup that enables them to deliver high-quality software. From guiding day-to-day QA activities to planning, implementing, and executing tests, you’ll take full ownership of the overall quality of our releases. 

What you’ll do every day 

• Lead all aspects of Sympa’s Quality Assurance, covering technical, project, process, and people management. 

• Oversee QA planning, reviews, execution, and sign-off — clearly communicating issues, risks, and concerns to project stakeholders. 

• Continuously improve QA processes and documentation, and work closely with other teams to ensure quality is built into every stage of development 

• Recommend and implement the right tools to track testing progress and results effectively. 

• Work cross-functionally to ensure all product quality and testing needs are met, providing regular status updates during testing cycles. 

• Support and develop your team of QA professionals, helping each member grow their expertise in ways that fit their individual strengths and career goals. 

• Guide the creation, improvement, and execution of solid test plans and daily/weekly checklists. 

• Manage budget forecasting and resource planning for the QA function. 

• Recruit and onboard new QA Engineers when needed. 

• Take ownership of QA performance metrics and ensure they are used to drive improvements. 

What do we offer? 

Sympa is striving for fast international growth while maintaining the agility of a small business, which shapes our work culture. Decisions are made fast, with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate, grow, and make a real impact. 

  
As a Manager, Quality and Testing at Sympa, you will get 

• The chance to shape how quality is built at Sympa 

• The opportunity to grow and develop our teams, while fostering a culture where quality is part of everything we do. 

• The possibility to keep your technical skills sharp combining them with leadership responsibilities — bringing together hands-on expertise with strong managerial impact. 

• An independent and valued role within a team of highly skilled professionals, with the chance to grow along with your responsibilities in an ambitious working environment. 

• To work at a modern, international and fast-growing company and collaborate with people from other countries on a daily basis.  

• The chance to make your mark on our journey. 

 
If you’re looking for a friendly yet driven environment where collaboration meets accountability, you’ll fit right in. 

What do we value in our candidates?  

We are looking for someone who is both technically hands-on and able to lead larger initiatives, make strategic decisions, and drive change. You enjoy problem-solving and, with your positive and collaborative mindset, you want to help your team succeed together. If you thrive in a fast-paced environment, are highly organized and able to manage multiple priorities, you’ll go far with Sympa.

Furthermore, the following experience and skills are needed to succeed 

• Previous experience taking ownership in a web application environment — leading people, projects, or quality practices. 

• Strong background in quality assurance and modern web application testing, including test management and planning. 

• Experience in building efficient agile teams and improving ways of working across software development. 

• Hands-on expertise in automated testing at scale, including designing, planning, and maintaining automated tests (e.g. Test Pyramid, mocking data). 

• Practical experience with UI test automation frameworks (such as Robot Framework, Browser/Playwright) and a variety of testing tools for reporting and dashboards. 

• Understanding of QA processes and tools, and experience selecting, setting up, or improving them. 

• Understanding of web development practices (e.g. version control, branching, releases) and agile SDLC. 

• API, integration, load, and performance testing experience. 

• CI/CD know-how (e.g. GitHub Actions). 

• Coding skills (Python, JavaScript, or C#) are an advantage. 

• Strong analytical and problem-solving skills. 

• Excellent communication skills in English and strong interpersonal skills 

• Coaching and facilitation skills, with the ability to help teams succeed and grow. 

Got your attention?   

Great! Send us your application via the system to introduce yourself. The position will be filled as soon as we find the right candidate. If you have any questions about the role, you can contact our hiring manager, Arttu, for this position.  

Arttu Heikkilä 
Chief Technology Officer 
[email protected]