Manager, Menu Content at Wonders

About us: 

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. 

Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom and pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive

What we’re looking for: 

We are seeking a Manager, Content to join our team in the Long Island City office. In this role, your excellent communication and organizational skills will be key in ensuring our team onboard new clients thoroughly and successfully. Your responsibilities will include coordinating the rest of the team as they onboard clients and scheduling employees to optimize our process. You will also manage ongoing client communications and train your team to communicate with clients, keeping the onboarding process on track. You’ll keep things organized to ensure a smooth and efficient process. 

This role is hybrid in our Long Island City office. 

What you’ll accomplish: 

• You will coordinate the team handling our new client (restaurant) onboarding, demonstrating your ability to schedule appropriately and ensure projects are completed on time.
• You will set and optimize employee schedules to align with business demand, making sure we have the right people working at the right times.
• You will communicate with other departments like Sales and Customer Success, employing your proactive communication skills and responsiveness. 
• You will use your problem-solving skills to handle last-minute changes, ensuring client satisfaction and successful onboarding experiences. 
• You will create, refine, and maintain metrics that measure the efficacy and effectiveness of your team and alert you to ongoing problems or blockers.

About you:

• You are experienced leading and coordinating the work of others. 
• You are data driven and metric focused.
• You have exceptional verbal communication abilities. 
• You are a quick learner, team player, and self-motivated individual. 
• You have demonstrated ability to work under time constraints with high attention to detail. 
• You have a can-do attitude, punctual attendance, and a flexible approach to a non-traditional work schedule. 
• You have a strong academic record with a bachelor's degree (>3.4/4.0) demonstrates your commitment to excellence.
• You have strong problem-solving skills and a curious, learning-oriented mindset. 
• You have high proficiency with office computer applications, e.g. Excel, Word, etc 

Bonus points: 

• You are bilingual in both Mandarin and English.
• You have previous experience in customer service, restaurant, or hospitality industry. 
• You have experience working within Salesforce and Zapier.
• You have a love for food!

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply! 

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability. 

The salary for this role is $90,000 - $110,000

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