Manager, IT Operations at a.k.a. Brands

At a.k.a. Brands, we operate as a lean and highly adaptive team, working transparently to help our portfolio of brands take center stage. We focus our collective talents on driving best practices, capturing new opportunities, and accelerating performance. When you join our team, you will find an environment that encourages you to roll up your sleeves, tackle complex challenges, and implement creative strategies. We believe in the value of every team member's contribution and operate without the rigid confines often found in traditional job descriptions. We are currently looking for a hands-on IT Operations Manager to oversee our daily technical functions and ensure our infrastructure remains reliable, efficient, and secure.

Key outcomes

• Direct the daily operations of our IT systems to provide effective technical support for all users across our infrastructure.
• Design and enforce IT policies that prioritize system reliability, data security, and regulatory compliance.
• Partner with senior leadership to ensure our IT infrastructure directly supports the broader strategic goals of our organization.
• Lead IT projects from conception to completion, ensuring they remain within scope and budget.
• Manage hardware and software provisioning, including user access and technical support.
• Maintain high service standards by establishing and monitoring organizational benchmarks.
• Protect company assets by overseeing network security, data backups, and access controls.
• Proactively identify technical issues and implement strategic, timely solutions.
• Conduct regular audits of systems and user access controls to assess performance and security.
• Develop and maintain comprehensive disaster recovery plans.
• Manage relationships and contracts with our various IT vendors.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5 years of professional experience in system administration, IT operations, or infrastructure services.
• Proficiency with Google Workspace, Okta, Jira, Confluence, Microsoft 365, Zoom, and Slack.
• Proven success in managing IT projects.
• Comprehensive knowledge of cloud services, network infrastructure, and hardware or software systems.
• Solid understanding of information security best practices and IT governance.
• Familiarity with ITSM frameworks such as ITIL or COBIT.
• Strong analytical and problem-solving skills, with the ability to explain technical concepts to non-technical staff.
• Availability to address urgent IT needs outside of standard business hours.

Preferred qualifications

• Professional certifications such as PMP or ITIL.

Compensation

We offer a competitive package designed to support our employees, which includes the following benefits:

• A 401(k) retirement program that matches 100% of your contributions up to 5% of your pay.
• A company Employee Stock Purchase Plan featuring a 15% discount.
• A generous time-off package totaling 35 days per year.
• Comprehensive health and welfare benefits.
• Exclusive discounts across our direct-to-consumer brands.
• Dedicated learning and development budgets to support your career growth.
• A flexible hybrid work environment.

How to apply

If you are passionate about managing technology and eager to shape the IT backbone of a growing organization, we encourage you to apply. We are an equal opportunity employer committed to building an inclusive and diverse workplace, and we welcome candidates from all backgrounds to join our team.