Manager, End User Services at Graham Capital Management, L.P.

Graham Capital Management is a prominent investment firm that manages assets for a diverse range of global clients, including sovereign wealth funds, pension funds, and endowments. We specialize in both quantitative and discretionary trading strategies across global markets like commodities, currencies, and equities. Our success is built on the talent and collaboration of our people, and we pride ourselves on fostering an environment where diverse ideas lead to genuine innovation.

What is this role?

We are looking for an experienced Manager of End User Services to join our team on a full-time basis. This is a leadership position based in the United States that operates under a hybrid work model. You will be responsible for overseeing our help desk operations and ensuring our end users receive top-tier technical support in a fast-paced environment.

What will you do?

• Lead and mentor a team of three support engineers while managing our relationships with external service providers for remote office locations.
• Oversee the daily operations of the help desk, which includes managing workstation inventory, handling software upgrades, and serving as the primary point of escalation for complex technical issues.
• Drive strategic planning by preparing monthly reports for senior management, managing projects, and identifying new technologies to improve our overall service quality.

What makes you a great fit?

To be successful in this role, you should have a strong background in technical support and a passion for leadership. We are looking for someone who meets the following criteria:

• A bachelor's degree in Computer Science or a related field.
• At least seven years of experience in workstation support, ideally within the Financial Services industry.
• Deep technical knowledge of Microsoft Windows 11 and Office 365, along with familiarity with market data tools like Bloomberg and Refinitiv.
• Proficiency in desktop management, including software packaging, patching, health monitoring, and inventory tracking.
• Excellent communication skills and the ability to manage multiple projects simultaneously.
• Experience with Mobile Device Management and printer vendor oversight is considered a plus.

What's in it for you?

We offer a competitive base salary range of $150,000 to $250,000, depending on your specific experience and qualifications. In addition to your compensation, you will enjoy the following benefit:

• A hybrid work arrangement that allows for flexibility while maintaining a collaborative office culture.