Viome
Lifecycle and Retention Manager
On-site
Full Time
#Marketing
#Klaviyo
#API Integration
#Customer Engagement
#Software
#Figma
#Periscope
#Jira
Viome is looking for a Lifecycle and Retention Manager
Full TimeSeniorOn-siteUnited StatesMarketingKlaviyoAPI IntegrationCustomer EngagementSoftwareFigmaPeriscopeJiraEnglish
For most people, staying healthy feels confusing and complicated. They follow trends, listen to medical advice, try new supplements, yet still don’t feel their best. Viome was founded to change that. Created by scientists and visionaries who believed people deserve real answers, Viome began with one simple idea: what if we could listen to what the body itself is saying? Through decades of research at Los Alamos National Laboratory and pioneering work in RNA sequencing, Viome learned how to read the biological signals that reveal how we actually function, not just our genetic potential. Today, Viome transforms that insight into a simple, empowering experience that helps people move from trial and error to understanding and progress. It’s science designed to help people feel better, live healthier, and take control of their story. That breakthrough has evolved into an at-home microbiome test that decodes your body’s unique biological signals and translates them into action with personalized food and supplement recommendations; it's simple, science-backed guidance designed just for you.
The Viome team is made up of scientists, engineers, researchers and entrepreneurs who are passionate about radically improving the wellness of our customers. You’d be joining a high-performing, collaborative team of channel specialists that work closely alongside our owned analytics and science teams to expose brand opportunities, improve the customer experience and, ultimately, help bring us closer to our goal of making illness optional through personal, specific recommendations and empowering support. Our HQ is in Bellevue, Washington with a satellite office in New York City. For this role, we are seeking candidates that are able to work in Bellevue, WA, Monday- Friday.
We’re looking for a Senior Manager of Lifecycle and Retention to own and define the future of our customer lifecycle marketing, loyalty, and retention programs. This role will focus on maximizing customer LTV, working with the product and customer service teams to relieve any friction points for the customer, augment our customer experience from the point of purchase to subscription to retest, and collaborate with the data engineering team to identify, expose and utilize any relevant data points to further our personalization. This is a high-touch, high-impact role that will inform and guide teams across the organization, keeping the customer at the forefront of all operations. Currently, the role requires a tactical operator who is extremely comfortable owning the customer lifecycle entirely, with the eventual goal of expanding the team over time. If you are someone who isn’t afraid of ambiguity, finds joy in creating foolproof processes, thinks outside the box, has a passion for health and wellness and is an energizing, determined marketer, this role is for you! This role reports to the Director of Customer Acquisition Campaigns and Organic Growth
Responsibilities
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Who You Are
We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We value diversity, equity, and inclusion, and are committed to creating a workplace that reflects these values.
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