Lifecycle and Retention Manager at Viome

At Viome, we are on a mission to make illness optional by decoding the body’s unique biological signals. Founded by visionaries and scientists, we use advanced RNA sequencing to move beyond generic health advice, providing our customers with personalized food and supplement recommendations. Our team is a passionate group of entrepreneurs, researchers, and engineers working together to empower people to take control of their health. We are currently looking for a talented professional to join our collaborative team in Bellevue, Washington, to help us refine the way we connect with our community.

What is this role?

We are seeking a Senior Lifecycle and Retention Manager to join our team on a full-time, on-site basis. This is a senior-level position for a hands-on operator who is ready to own and define the future of our customer retention, loyalty, and lifecycle marketing programs. You will report to the Director of Customer Acquisition Campaigns and Organic Growth and play a pivotal role in maximizing customer lifetime value by ensuring our users have a seamless experience from their first purchase through subscription and beyond.

What will you do?

• Develop and execute comprehensive retention and upsell strategies across multiple channels, including email, SMS, push notifications, and in-app messaging.
• Collaborate closely with our product and data engineering teams to translate core user moments into personalized, data-driven lifecycle journeys.
• Establish a rigorous experimentation framework to test messaging, incentives, and cadence while maintaining high standards for list hygiene and data accuracy within our CRM.

What makes you a great fit?

To succeed in this role, you should be a strategic, customer-centric leader who is comfortable working in an entrepreneurial environment. We are looking for someone who can translate complex data into scalable programs that foster loyalty and reduce churn.

Your technical toolkit should include:

• Highly-technical expertise in Klaviyo, specifically regarding API integration, custom webhooks, and complex communication structures.
• Proven experience with subscription management software, such as Loop.
• Familiarity with customer engagement tools like One Signal.
• Proficiency in Figma, Periscope, and Jira is preferred.
• Strong communication skills in English.

What's in it for you?

By joining Viome, you will become part of a high-performing team dedicated to improving global wellness. You will have the opportunity to influence our brand story and directly impact the customer experience through innovative, personalized communication strategies. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where every team member can thrive.