Learning Services Specialist
On-site
Full Time
#Workflow Management
#Learning
#Learning Management
#Project Management
#Customer Success
#Communication
#Process Improvement
Company Overview:
About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.
Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.
Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.
As a Learning Services Specialist, you will play a crucial role in supporting the design, development, and implementation of training courses within our Learning Management System (LMS). Your responsibilities will include creating, revising, and deploying engaging training materials while identifying and analyzing capability gaps to formulate effective solutions. You will also collaborate with various departments to coordinate the release and promotion of courses, ensuring that they meet the needs of all stakeholders. Additionally, you will work closely with operations teams to analyze processes and enhance integration with other software used within the company, ultimately contributing to the continuous improvement of our learning initiatives.
Learning Services Specialist:
- Support the design, development, and implementation of training courses within the Learning Management System (LMS): Collaborate with team members to create engaging and effective training modules that align with organizational goals and learner needs.
- Create, revise, and deploy content: Develop comprehensive training materials ensuring they are clear, concise, and tailored to various learning styles.
- Develop initial project scope documents for outsourced work to achieve learning objectives: Draft detailed project scope documents outlining objectives, deliverables, timelines. Ensure alignment with overall learning strategies and organizational standards.
- Anticipate and resolve project/program issues, escalating them as appropriate: Monitor project progress and proactively identify potential risks or challenges. Implement mitigation strategies, and communicate effectively with stakeholders to resolve issues, escalating to leadership when necessary.
- Assess the accuracy and appropriateness of courses and curriculum within the LMS: Regularly review and evaluate course content and curriculum for relevance, accuracy, and alignment with best practices in adult learning. Make recommendations for updates or enhancements based on participant feedback and performance data.
- Troubleshoot curriculum architecture and assignment issues in the LMS: Serve as the primary point of contact for technical issues related to course delivery and user access within the LMS.
- Identify and implement process improvements to enhance the efficiency of the Learning & Development (L&D) function: Analyze current workflows and training processes to identify bottlenecks or inefficiencies. Conduct regular evaluations to measure the impact of these improvements on training outcomes.
Learning Services Requirements:
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- 2 to 4 years of related professional customer experience; prefer SaaS Customer Success
- Excellent oral and written communication skills including the ability to clearly communicate recommendations and solutions plainly with customers and stakeholders.
- Promote cooperation and commitment within a team to achieve goals and deliverables
- Diplomatically handle challenging or tense interpersonal situations
- Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment
- Detail oriented
- Work effectively and produce quality work in an environment of high expectations and one that embraces change
What makes Incident IQ different:
- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone’s opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!
Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).
Incident IQ is an Equal Opportunity Employer
