Replicant
Learning and Development Manager
Remote
Full Time
#HR
#Talent
#Coaching
#Relationship Building
#Program Management
#Training
#Cross Functional Collaboration
#Metrics
#Instructional Design
#Project Management
Replicant is looking for a Learning and Development Manager
Full TimeSeniorRemoteHRTalentCoachingRelationship BuildingProgram ManagementTrainingCross Functional CollaborationMetricsInstructional DesignProject ManagementEnglishRemote work401kMedical insuranceVision insuranceDental insuranceEquity compensation
Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.
If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
We’re growing our People team! We are looking for our very first innovative and passionate Learning and Development Manager to join the People Team. The ideal candidate will play a pivotal role in fostering a culture of continuous learning and development, enabling our employees to excel in their roles and contribute effectively to our mission. This position is perfect for someone who thrives in a fast-paced environment, has a deep understanding of the technology sector, and possesses a creative flair for designing and implementing comprehensive learning programs.
In this dynamic position, the Learning and Development Manager will play a pivotal role in elevating our team's performance and growth. They will not only manage the semi-annual 360 feedback process but also analyze and synthesize the data to derive insightful trends and areas for improvement. This role extends beyond mere facilitation; it requires the ability to translate feedback into actionable developmental plans. The professional will work closely with managers to ensure that the feedback is constructively used, helping to outline clear, achievable goals and objectives for their teams. This individual will also take a proactive approach in identifying and recommending a variety of development resources, both within the organization and externally. This may include organizing workshops, and researching up-to-date educational materials that align with our company's evolving needs. Lastly, this individual will also be instrumental in fostering a culture of continuous learning and improvement, encouraging both managers and employees to engage in regular self-reflection and skill enhancement.
What You'll Do
What You'll Bring
For all full-time employees, we offer:
🏠 Remote working environment that respects time zone differences
💸 Highly competitive salaries, equity, and for US Employees, a 401(k) plan
🏥 Top of the line healthcare (medical, vision, and dental)
🏋️ Health and Wellness Perk
🖥️ Equipment Stipend
🌴 Flexible vacation policy
✈️ Amazing team trips & offsites where you can find our CEO baking bread for the team
🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years
Our Values
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.
Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.
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