Voxy
Learner Support Agent
Remote
Full Time
#Product
#Customer Support
#English
#Portuguese
#Spanish
#Zendesk
Voxy is looking for a Learner Support Agent
Full TimeMid-LevelRemoteProductCustomer SupportEnglishPortugueseSpanishZendeskEnglishPortugueseSpanishRemote workMedical insuranceHome office budgetProfessional development
Voxy is a leader in corporate training, providing an AI-driven platform that helps teams around the world improve their skills. Our solution offers a highly personalized learning experience, featuring a library of over 25,000 lessons from prestigious sources like Bloomberg and the Financial Times. We are currently looking for a Learner Support Agent to join our team on a full-time, remote basis. In this role, you will be a vital part of our Learner Success Team, helping our students stay motivated and engaged as they progress through their courses.
Responsibilities
- Manage high volumes of incoming inquiries through email, live chat, and phone calls.
- Assess the technical, pedagogical, and motivational needs of our learners to provide effective solutions.
- Maintain accurate records by properly tagging all customer interactions within our support systems.
Requirements
- At least 2 years of experience working in a customer support role.
- Full professional proficiency in English, Portuguese, and Spanish.
- Strong verbal and written communication skills, with an ability to explain complex information simply and concisely.
- A diplomatic and patient approach to problem-solving, even when working under pressure.
- A genuine passion for language learning, which helps you empathize with our global student base.
- Familiarity with Zendesk is considered a significant advantage.
What we offer
- The opportunity to work in a fully remote environment with a talented international team.
- Comprehensive medical insurance coverage.
- A dedicated home office budget to help you set up your ideal workspace.
- Ongoing support for your professional development.
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