Lead Technical Writer
On-site
Full Time
#Product
#Technical Writing
#XML
#SaaS
#Cloud Computing
#REST APIs
At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.
At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.
Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!
Job Summary:
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The successful candidate will be a writer who is:
- Curious and loves to learn new technologies
- A strong team player and an open communicator
- Accountable for planning and delivering their own content
- Able to work independently and as part of a team in a distributed, fast-paced environment
Job Duties and Responsibilities:
- Document data-driven applications that run on top of the core product platform.
- Plan, design, and build effective documentation to support customers throughout the customer lifecycle.
- Work closely with engineering and product management to understand product capabilities and document function, usage, and limitations.
- Work closely with a diverse and distributed documentation team to learn and follow editorial style standards and review processes.
- Produce high-quality, easily consumable, customer-focused online content, including user documentation and videos targeted at business users and implementers of the product.
- Create end-user and API documentation (release notes, help files, frequently asked questions, quick reference guides, API references, etc.).
- Drive significant content goals using qualitative and quantitative data to measure outcomes.
- Provide estimates for resource and project planning purposes for documentation tasks.
- Request and implement internal and external feedback on documents.
Skills You Must Have:
- 10+ years documenting enterprise web-based applications for end-users and developers.
- Deep experience in independently organizing and creating technical documentation.
- Experience working in SaaS companies creating rapidly evolving documentation.
- Proven ability to drive significant content outcomes.
- Proven writer and editor of high-quality, detailed documentation meant for human consumption.
- Proven ability to work effectively with cross-functional teams.
- Experience conducting customer research and using customer feedback to improve content.
- Excellent written and oral communication skills.
- Bachelor/Master degree relevant to functional area or equivalent experience.
- Strong technical skills
- DITA/XML structured/topic-based authoring
- DITA/XML authoring tools (oXygen XML, XMetal, or similar)
- CCMS (Heretto, Ixiasoft, Paligo, or similar)
- Editorial style guides (Microsoft Writing Style Guide, Chicago Manual of Style, or similar)
- Software as a Service (SaaS), server/systems management, networking technologies, and /or cloud computing
Skills That Are Nice to Have:
- Issue and project tracking software (Confluence, JIRA, Zendesk, or similar)
- Code documentation tools (Swagger, JavaDoc, JSON, or similar)
- Style governance software (Acrolinx, Grammarly, or similar)
- Federated search software (SearchUnify, Coveo, or similar)
- Screen capture and drawing software (Snagit, Visio, or similar)
- Video production software (Videate, Captivate, or similar)
- HTML/JavaScript/Perl/Ant
- DITA Open Toolkit
- Cloud expertise
- REST APIs
Why Join Reltio?
At Reltio, we believe that taking care of our employees is key to their success and well-being. Here’s why you should join our team:
- Health & Wellness:
- Comprehensive Group medical insurance including your parents with additional top-up options.
- Accidental Insurance
- Life insurance
- Free online unlimited doctor consultations
- An Employee Assistance Program (EAP)
- Work-Life Balance:
- 36 annual leaves, which includes Sick leaves – 18, Earned Leaves - 18
- 26 weeks of maternity leave, 15 days of paternity leave
- Very unique to Reltio - 02 weeks of additional off as recharge weeks every year globally
- Support for home office setup:
- Home office setup allowance.
- Stay Connected, Work Flexibly: Mobile & Internet Reimbursement
- No need to pack a lunch—we’ve got you covered with free meal.
And many more…..
Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
