Lead Site Reliability Engineer (SRE) at Accela

At Accela, we are building something special as we expand our global footprint with a brand-new hub in Costa Rica. We specialize in sophisticated SaaS applications that power everything from enterprise payment integrations and advanced GIS mapping to cutting-edge AI initiatives. Our multi-cloud environment, which spans both Microsoft Azure and AWS, serves as the backbone for our mission to deliver high-quality, reliable solutions. As we grow, we are looking for a dedicated leader to join our team and help shape the future of our infrastructure while working alongside world-class engineers who are passionate about technology and innovation.

The opportunity

We are searching for a Lead Site Reliability Engineer to spearhead our infrastructure efforts in Costa Rica. In this role, you will be the driving force behind the optimization and architecture of our cloud systems. You will ensure our platforms remain secure, resilient, and highly efficient by enforcing industry-best practices. This is a strategic position where you will not only manage complex technical initiatives but also mentor team members and foster a culture of continuous improvement across our global organization.

A day in the life

• Architect and deliver robust, scalable SaaS solutions by leveraging Microsoft Azure and select Amazon AWS services to meet our growing demands.
• Design, implement, and optimize CI/CD pipelines to ensure our software delivery processes remain seamless, fast, and reliable.
• Apply your expertise in Infrastructure as Code tools like Terraform and Ansible to build maintainable, scalable systems while collaborating with cross-functional teams to solve complex distributed system challenges.

Who you are

You are a senior-level professional with at least 7 years of experience in Site Reliability Engineering. You bring a deep understanding of cloud infrastructure optimization and a passion for building secure, high-performance environments. You are comfortable communicating in English and possess the following qualifications:

• A Bachelor’s degree in Computer Science or a related field.
• Proven expertise in SRE frameworks, network architecture, and security protocols, including experience with Content Delivery Networks like CloudFlare, WAF, and VPNs.
• A strong background in implementing Infrastructure as Code and a commitment to security standards such as OWASP.
• The ability to lead, mentor, and facilitate knowledge-sharing sessions to help your colleagues grow.
• Bonus points if you have experience with Python scripting, Datadog monitoring, or Atlassian tools.

Why you'll love it here

We believe that our team members are our greatest partners, and we strive to create an environment where you feel supported and valued. When you join us, you can expect:

• Remote work flexibility that empowers you to create your own ideal workspace.
• A generous package of paid time off, which includes holidays, annual leave, wellness days, and a company-wide break between Christmas and New Year’s.
• A dedicated learning budget and ongoing professional development opportunities, including access to LinkedIn Learning, to help you expand your skill set.
• A culture rooted in the #oneteam philosophy, where your ideas are heard and your contributions make a tangible impact on our global success.