Lab IT Support Associate at Entrada Therapeutics

At Entrada Therapeutics, we are a clinical-stage biopharmaceutical company dedicated to transforming patient lives. We focus on developing a new class of medicines designed to reach intracellular targets that were previously considered inaccessible. By utilizing our proprietary Endosomal Escape Vehicle technology, we are creating a robust portfolio of RNA and protein-based therapies for neuromuscular and ocular diseases. We are a tight-knit, high-energy team of experts who value humanity, tenacity, creativity, collaboration, and curiosity as we work to improve the lives of patients and their families.

What is this role?

We are looking for a Lab IT Support Associate to join us on a contractor basis. This is a mid-level position that requires an on-site presence at our headquarters in Boston, Massachusetts. In this role, you will act as a vital bridge between our scientific teams and our IT infrastructure, ensuring that our laboratory operations remain efficient, secure, and fully compliant with industry regulations.

What will you do?

• Deploy, configure, and maintain critical laboratory IT systems, including instrument PCs, data acquisition software, and enterprise platforms like ELN and LIMS.
• Ensure all lab systems strictly adhere to GxP, FDA, and other regulatory requirements by following established change management and validation procedures.
• Provide high-quality Tier 2 support for escalated technical issues involving desktops, laptops, mobile devices, and collaboration tools for both scientific and business users.

What makes you a great fit?

You are a solutions-oriented professional who feels comfortable working in a fast-paced, science-driven environment. You possess the following qualifications and skills:

• An Associate degree and at least 2 years of IT support experience specifically within the life sciences, biotechnology, or pharmaceutical sectors.
• Strong technical proficiency in Windows, macOS, networking, Azure AD, and Office 365.
• Hands-on experience with lab informatics systems and scientific instrument integration.
• A solid understanding of regulatory standards such as GxP, GLP, and 21 CFR Part 11.
• Excellent problem-solving abilities, a strong customer service mindset, and the initiative to work independently while collaborating across functions.
• Fluency in English.

What's in it for you?

Joining our team means becoming part of a mission-driven organization where your work directly supports the development of life-changing therapies. As a contractor in this role, you will have the opportunity to:

• Work in a collaborative and innovative environment alongside experts in therapeutic development.
• Develop your skills in specialized laboratory informatics and complex IT infrastructure.
• Contribute to meaningful projects that enhance lab productivity and ensure data integrity for critical scientific workflows.