Junior Customer Success Specialist (EN language) at Hostinger

Join Hostinger, the world’s fastest-growing web hosting company, where we build world-class solutions that empower people to succeed online. Our team of 900 professionals supports 2 million clients across 150 countries, helping them bring everything from personal blogs to complex e-commerce shops to life. If you are passionate about technology and believe that excellent communication is the key to customer success, we want to hear from you.

About the Role

We are looking for a Junior Customer Success Specialist to join our team on a full-time basis. This is a remote position designed for individuals who are eager to dive into the IT industry and provide exceptional support to our global user base.

Key Responsibilities

• Assist customers by troubleshooting billing, domain, and account-related inquiries through live chat and tickets in a timely manner.
• Utilize your problem-solving skills to provide proactive support and demonstrate true customer obsession.
• Act as an ambassador for our brand by empowering users to achieve their online goals and grow their digital presence.

Requirements

To be successful in this role, you should possess the following qualifications and skills:

• C1 or native written proficiency in English.
• High emotional intelligence and the ability to multitask effectively.
• Strong critical thinking and problem-solving skills.
• A typing speed of at least 50 WPM.
• Technical familiarity with Linux and Ubuntu environments.
• Availability to work 40 hours per week on a rotating schedule that includes nights and weekends.
• A reliable computer setup with at least 16 GB of RAM for Windows or 8 GB for Mac, and a stable internet connection of at least 50 Mbps.

Location

This is a remote role available to candidates based in Brazil, Indonesia, or the Philippines.

Compensation and Benefits

We offer a supportive environment focused on your professional development and well-being. Our benefits include:

• Permanent remote work flexibility.
• Opportunities to attend company retreats.
• Access to various personal growth tools, including a Udemy account and a Scribd subscription.
• A comprehensive, fully compensated 3.5-week training period to get you up to speed on our products and technology.