SupportNinja

Junior Business Intelligence Developer

Remote

Full Time

#Technology

#Data Analysis

#Business Intelligence

#SQL

#Tableau

#Power BI

#Qlikview

#Database Management

#Statistical Analysis

#Data Visualization

SupportNinja is looking for a Junior Business Intelligence Developer

Full Time Junior Remote Technology Data Analysis Business Intelligence SQL Tableau Power BI Qlikview Database Management Statistical Analysis Data Visualization English Remote work Paid time off Life insurance

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

The Business Intelligence Developer I will play a crucial role in gathering and analyzing data to provide actionable insights and drive strategic decision-making.

What does a day in the life of a Business Intelligence Developer look like?

Collect, analyze, and interpret large datasets to identify trends, patterns, and correlations

Develop and maintain data models, dashboards, and reports using business intelligence tools

Collaborate with stakeholders to understand their reporting needs and provide accurate and timely insights

Ensure data accuracy and integrity by conducting regular data validation and reconciliation

Analyze complex business problems and provide data-driven insights to support strategic decision-making

Identify key performance indicators (KPIs) and develop metrics to measure business performance

Communicate insights and recommendations to stakeholders through visualizations, presentations, and reports

Collaborate with other departments to drive process improvements and operational efficiency

Design and develop interactive dashboards and visualizations to effectively present complex data

Utilize data visualization tools (e.g., Tableau, Power BI) to create compelling and informative visual representations of data

Customize dashboards to meet the specific needs of different stakeholders and departments

Train end-users on accessing and interpreting dashboards for informed decision-making

Ensure data quality and integrity by establishing data governance policies and procedures

Develop and implement data management strategies to maintain data accuracy and consistency

Collaborate with IT teams to optimize data infrastructure, storage, and access

Collaborate with other departments to gather requirements and align data analysis efforts with business objectives

Communicate complex concepts and findings in a clear and concise manner to technical and non-technical audiences

Act as a trusted advisor, providing guidance and support on data-driven decision-makin

Adheres to company policies and procedures

Meets or exceeds performance targets for related KPI’s

Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules

Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

Performs other duties as assigned

What are the required qualifications of a Business Intelligence Developer?

Must have a high school diploma or equivalent

Bachelor's degree in Computer Science, Business Analytics, Statistics, or a related field preferred

Previous experience in data analysis, business intelligence, or a similar role, preferably in the call center environment

Strong communication skills, both verbal and written

Strong analytical and problem-solving skills, with the ability to analyze complex datasets and extract meaningful insights

Proficiency in data visualization tools such as Tableau, Power BI, or QlikView.

Solid understanding of SQL and database management

Experience with statistical analysis and modeling techniques is a plus

Ability to work independently and manage multiple priorities in a fast-paced environment

Attention to detail and a strong commitment to data accuracy and integrity

Proficient in using computers and various software applications

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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Junior Business Intelligence Developer at SupportNinja