IT Technician
40k - 55k USD
Hybrid
Full Time
#Engineering
#Google Workspace
#Okta
#HubSpot
#Network Operations
#Management
#Windows
#Mac
#IT Support
At PLACE, we provide an end-to-end technology and business services platform that simplifies the real estate lifecycle for agents and their clients. We support top-producing real estate teams by managing essential operations like bookkeeping, human resources, legal, and marketing, allowing our partners to focus on delivering an exceptional experience to their customers.
Responsibilities
- Serve as the primary point of contact for users, providing first-level resolution for hardware, software, and application issues.
- Log all service requests accurately within our ticketing system.
- Manage the setup and deployment of Windows and Mac hardware and software.
- Administer and troubleshoot Google Workspace to ensure seamless access for our team.
- Handle Okta identity management and configure HubSpot settings to support sales and marketing needs.
- Perform basic network operations and firewall management, including monitoring performance and device configuration.
- Document technical procedures and user queries to maintain a comprehensive knowledge base.
- Escalate complex issues to appropriate partners or suppliers when necessary.
Must-haves
- One to two years of experience in a helpdesk or technical support role.
- Strong proficiency with Windows and Mac environments.
- Hands-on experience with Google Workspace and basic network operations.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- A high school diploma or equivalent.
- A customer-oriented mindset and a collaborative team spirit.
Nice-to-haves
- Higher education or certifications in IT, computer science, or related fields.
- Professional certifications such as ITIL, Google Workspace, or Microsoft credentials.
- Prior experience with Okta and HubSpot administration.
Benefits
The salary range for this position is 40,000 to 55,000 USD per year.
- Hybrid work schedule.
- Professional development and certification opportunities.
- Comprehensive medical, dental, and vision insurance.
- 401k retirement program enrollment.
- Life insurance and disability coverage.
- Generous paid time off, including vacation, sick days, and paid holidays.
- Participation in the company’s yearly Stock Purchase Program.
PLACE Corporate Careers
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