IT Technician II at Mindbody

We are currently reshaping the fitness and wellness landscape, and we are looking for passionate individuals to join us on this journey. By bringing together Mindbody, our trusted all-in-one technology platform, and ClassPass, a premier app for self-care enthusiasts, we have created a powerhouse that partners with over 70,000 gyms, salons, and fitness studios across the globe. We take pride in being the clear leader in our industry, and we invite you to work alongside a mission-driven team where your contributions truly make an impact.

The opportunity

As an IT Technician II, you will serve as a vital member of our IT Service Operations team. This role is designed for a self-starter who enjoys solving complex technical challenges with minimal oversight. You will be the go-to person for our employees, ensuring they have seamless access to their hardware, software, and corporate systems. By providing high-quality technical assistance and maintaining our internal infrastructure, you will help keep our global team connected and productive.

A day in the life

• Act as the primary point of contact for IT support, responding to inquiries through our ticketing system with empathy and technical precision.
• Manage the full lifecycle of hardware and software, including the installation, configuration, and maintenance of devices and applications.
• Translate complex technical concepts into clear, actionable guidance for employees while documenting solutions to improve our internal knowledge base.

Who you are

You are a mid-level professional with at least 2 years of experience in IT support. You are comfortable navigating both Windows and Mac environments and have a solid grasp of how various systems interact. You bring a strong service-oriented mindset and the ability to research and resolve issues independently. We are looking for someone who possesses the following skills:

• Advanced proficiency in Windows and Mac OS, along with collaboration tools like Slack and Zoom.
• Experience with ServiceNow ticketing workflows and managing mobile devices via tools like Intune or Jamf.
• Intermediate knowledge of identity providers such as Azure or Okta, as well as security and distribution groups.
• A foundational understanding of SaaS application user lifecycles and network troubleshooting.
• Excellent written and oral communication skills in English.

Why you'll love it here

We believe in fostering a flexible environment that supports your professional and personal needs. This position is hybrid, offering you the balance of remote work while staying connected to our collaborative team culture. We are committed to your wellness and growth, providing a supportive atmosphere where you can thrive. If you are ready to help us build the future of wellness, we would love to hear from you.