IT Technical Support Specialist at Econstruct

Econstruct logo
Econstruct

IT Technical Support Specialist

ae flag
United Arab Emirates

On-site

Full Time

#Technology

#Technical Support

#IT

#Windows OS

#Office 365

#Active Directory

#DNS

#VPN

#Support

#Networking

#Help Desk

#Ticketing Systems

#Virtualization

Econstruct is looking for a IT Technical Support Specialist

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Job Summary:
We are seeking a detail-oriented, customer-focused IT Technical Support Specialist with 3–5 years of hands-on experience to provide frontline technical assistance and support to end users for hardware, software, and network-related issues. The ideal candidate will troubleshoot problems, provide solutions, and ensure smooth IT operations across the organization.

Responsibilities:
  • Respond to user inquiries via ticketing system, email, phone, or in person.
  • Diagnose and resolve hardware, software, printer, and network connectivity issues.
  • Install, configure, and maintain computer systems and applications.
  • Set up new user accounts, profiles, and access permissions.
  • Provide support for Microsoft Windows, Office 365, and other enterprise applications.
  • Manage Active Directory users, groups, and group policies.
  • Assist in maintaining IT inventory, including hardware tracking and software licensing.
  • Escalate complex issues to appropriate IT teams when necessary.
  • Document technical issues and resolutions for knowledge base.
  • Assist in onboarding/offboarding processes for employees.
  • Maintain a high level of customer service while supporting users.


  • Requirements:
  • 3–5 years of experience in a technical support, help desk, or desktop support role.
  • Strong knowledge of Windows OS, Office 365, and standard desktop hardware/software.
  • Familiarity with Active Directory, DNS, DHCP, VPN, and remote support tools.
  • Basic networking knowledge (LAN/WAN, TCP/IP).
  • Excellent problem-solving and communication skills.
  • Ability to work independently and prioritize multiple tasks.
  • Certifications such as CompTIA A+, Microsoft (MCP/MCSA), or ITIL are a plus.


  • Preferred Qualifications:
  • Associate’s or Bachelor’s degree in IT, Computer Science, or related field.
  • Experience with help desk/ticketing systems (e.g., OSTicket, Jira, Freshservice).
  • Exposure to virtualization (VMware/Hyper-V), cloud services, or endpoint security tools.
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    Econstruct

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