IT Technical Support Specialist at Econstruct

We are looking for a detail-oriented IT Technical Support Specialist to join our team in the United Arab Emirates on a full-time, on-site basis. You will play a vital role in maintaining our technical infrastructure by providing expert assistance to our users and ensuring our daily operations run smoothly.

Responsibilities

• Manage incoming support requests through our ticketing system, email, phone, and in-person interactions.
• Troubleshoot and resolve a wide range of issues involving hardware, software, printers, and network connectivity.
• Handle the installation, configuration, and ongoing maintenance of computer systems and enterprise applications.
• Administer user accounts, profiles, and access permissions.
• Provide comprehensive support for Windows OS and Office 365 environments.
• Oversee Active Directory tasks, including managing user groups and group policies.
• Keep accurate records of IT inventory, hardware assets, and software licenses.
• Escalate advanced technical problems to the appropriate internal teams when necessary.
• Create and update documentation for our knowledge base to help streamline future resolutions.
• Support the onboarding and offboarding processes for all employees.
• Maintain a high standard of customer service while interacting with staff across the organization.

Must-haves

• Between 3 and 5 years of experience in a help desk, desktop support, or technical support capacity.
• Advanced knowledge of Windows OS, Office 365, and standard desktop hardware.
• Practical experience with Active Directory, DNS, DHCP, VPN, and remote support software.
• A solid understanding of networking fundamentals, including LAN/WAN and TCP/IP.
• Strong problem-solving abilities and the capacity to communicate technical concepts clearly.
• The ability to work independently while managing and prioritizing multiple tasks effectively.
• Fluency in English.

Nice-to-haves

• An Associate’s or Bachelor’s degree in Computer Science, IT, or a related field.
• Hands-on experience using help desk or ticketing systems like Jira, Freshservice, or OSTicket.
• Exposure to virtualization platforms such as VMware or Hyper-V, as well as cloud services and endpoint security tools.
• Relevant industry certifications, such as CompTIA A+, ITIL, or Microsoft credentials like MCP or MCSA.