Sierra Club
IT Technical Support Specialist
On-site
Full Time
#Technology
#Technical Support
#Customer Service
#Troubleshooting
#Communication
#Teamwork
#System Administration
#Software Deployment
#Training
#Documentation
#Onboarding
Sierra Club is looking for a IT Technical Support Specialist
Full TimeSeniorOn-siteUnited StatesTechnologyTechnical SupportCustomer ServiceTroubleshootingCommunicationTeamworkSystem AdministrationSoftware DeploymentTrainingDocumentationOnboardingEnglish
Job Title: IT Technical Support Specialist
Department: Operations/IT
Location: Oakland, CA
Reports To: Endpoint Systems Manager
Supervises: None
Context: At the Sierra Club, we believe in the power of interdependence. Together, we remain committed to the fight for a healthy climate built on a foundation of environmental, racial, economic, and gender justice – a future where all people benefit from a healthy, thriving planet and a direct connection to nature. As the climate crisis and deeply entrenched systemic racism all fuel injustice, we will continue to fight for a bold, transformational agenda that recognizes the interconnectedness between our planet, our humanity, and our future. By recognizing that our destinies are tied, we continue to name that all things are fundamentally connected, and the overlap between ecology, race, gender, and representative government will move to either advance our collective humanity or to oppress it. Sierra Club has close to 800 staff across the country and a network of 64 local chapters that are led and fueled by thousands of volunteers. We are also proud to be a unionized employer, with three labor unions representing more than half of our employees.
Scope: The IT Support Specialist is responsible for end-user support including responding to help tickets and other requests, configuring computer hardware and software, setting up office workstations, managing user accounts, , developing and conducting basic user orientation and training, facilitating outside user training, administering electronic mail lists, and assisting in projects related to user endpoint management such as new/upgraded application implementation.
Job activities include but are not limited to:
The successful candidate must have the following skills and experience:
To Apply
The Sierra Club provides equal employment and advancement opportunities to all staff members. Employment decisions are based on merit, qualifications, lived experience and skills. The Sierra Club does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, national origin, immigration status, socioeconomic status, ancestry, age, size, sex, sexual orientation, gender, gender identity, familial status, veteran status, disability, AIDS/HIV status, medical condition, prior conviction, arrest history, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, or any other characteristic protected by law.
The Sierra Club values applicants who are people that identify as Black, Indigenous, and other minoritized groups; women; queer, transgender, gender non-conforming, and gender fluid people.
Explore, enjoy and protect the planet.
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