IT Systems Specialist at Second Dinner

Second Dinner is an award-winning independent game development studio behind the hit title MARVEL SNAP. With 22 industry accolades, including Mobile Game of the Year and the Apple Design Award for Innovation, we pride ourselves on being a creative, remote-first organization. We are currently working on several secret projects and are looking for a motivated IT Systems Specialist to join our high-impact team. Our IT strategy centers on self-enablement, automation, and robust risk management, and we are seeking someone who is eager to grow their technical skills while supporting our talented staff.

Key outcomes

• Provide friendly, efficient, and independent frontline support for hardware and software issues to team members, both remotely and in our office.
• Manage and troubleshoot essential tools, including Okta, Google Workspace, Slack, GitHub, Unity, Zoom, Atlassian products, and Microsoft 365.
• Support both MacOS and Windows environments by configuring new machines, managing software updates, and overseeing mobile device management platforms like Kandji and Microsoft InTune.
• Maintain accurate hardware and software inventories and develop clear documentation and user guides for our internal processes.
• Collaborate with the IT Manager and the Security and Compliance Manager to implement automation initiatives and support strategic infrastructure projects.
• Maintain a consistent in-office presence of 3 to 4 days per week, providing extra support during team events and high-traffic periods.

Requirements

• Professional experience in a helpdesk or customer support role.
• Working knowledge of both MacOS and Windows operating systems, including basic troubleshooting and problem-solving.
• Understanding of IT infrastructure, support processes, and common SaaS applications.
• Strong communication skills and a service-oriented, patient attitude.
• Excellent attention to detail and a proactive approach to learning new technologies.
• Ability to work both independently and collaboratively within a team.
• Physical ability to lift and carry up to 25 lbs for equipment logistics.
• Fluency in English and legal authorization to work in the United States.

Preferred qualifications

• Prior experience with our specific software stack, including Okta, Google Workspace, or Slack.
• Basic understanding of networking concepts and IT security best practices.
• Familiarity with mobile device management (MDM) systems.

Compensation

The base salary range for this position is $90,000 to $120,000 USD. In addition to the base salary, the role includes equity, potential discretionary performance bonuses, and a comprehensive benefits package.

Our benefits include:

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Maternity and paternity leave.
• Home office budget.
• Paid time off.
• Mental wellness budget.
• Company retreats and team events.

How to apply

If you are passionate about technology and excited to help us build our next generation of games, we invite you to submit your application. We look forward to reviewing your background and discussing how you can contribute to our growing studio.