IT Systems Manager at Ppse

At Planned Parenthood Southeast, our mission is to provide essential healthcare services and education to our community. We believe that technology is the backbone of this work, and we are looking for a dedicated professional to ensure our systems remain reliable, secure, and efficient. By joining our team, you will play a vital role in supporting the staff who provide life-changing care to patients every day.

The role

We are searching for a Senior IT Systems Manager to join us on a full-time basis. This is a hybrid position based in the United States that requires occasional travel to our site locations. You will report directly to the EVP of People and Culture, serving as a key technical resource for our organization.

Core responsibilities

• Deliver comprehensive tier 1 and 2 help desk support to resolve hardware, software, and network challenges for our staff.
• Maintain the integrity and security of our infrastructure by managing user access, monitoring system performance, and enforcing technical protocols.
• Contribute to our internal and external digital presence by assisting with front-end and back-end development projects.

Skills and experience

To succeed in this role, you should possess a strong technical foundation and a commitment to service excellence. We require the following qualifications:

• A bachelor’s degree in computer science, information technology, or a related field, or equivalent professional experience.
• At least 5 years of experience in IT support, specifically focusing on hardware troubleshooting and help desk operations.
• A minimum of 3 years of experience serving in a senior-level IT capacity.
• Technical proficiency with Windows, macOS, and Linux operating systems.
• Knowledge of front-end technologies like HTML, CSS, and JavaScript, alongside back-end frameworks such as Node.js, Python, or PHP.
• Familiarity with ticketing systems like Zendesk or Jira and a solid understanding of security practices.

Compensation and benefits

The starting salary for this position is 70,000 USD. In addition to competitive pay, we support our team members through:

• A hybrid work environment that offers flexibility.
• Dedicated opportunities for professional development to help you grow your career.

How to apply

If you are passionate about using your technical skills to support a mission-driven healthcare organization, we invite you to apply. Please submit your application materials to be considered for this opportunity to join our team.