IT Systems Engineer
NOTE: The application process includes 9 brief questions. Actual humans review your answers as part of our evaluation process. We appreciate your time in answering these. It should be brief.
We are the Information Technology team for a company that is committed to making a positive impact on our planet. Information Technology is an integral part of a larger service organization known as People Operations, which is dedicated to supporting our high-performing teams. Committed to operational excellence and customer satisfaction, we are looking for highly motivated team members who take a customer-first approach to their work and have a passion for problem-solving. They should have the ability to thrive in fast-paced environments with frequently shifting priorities.
As a service management team, we keep the customer experience at the core of our values and use data-driven decision-making to influence our continuous improvement initiatives and shape our strategic roadmap. This leads to the implementation of effective and innovative solutions and the development of robust information security practices in support of elevating the organization’s maturity. The IT Systems Engineer is responsible for the management of endpoints in a mixed-platform environment and provides remote end-user support. You will share in responsibilities ranging from service request fulfillment to asset management and administration of IT systems (identity management, communication tools, MDM, connectivity, and security platforms). You will also play a vital role in establishing foundational procedures, best practices, and documentation for IT operations and contribute to the planning and execution of projects on the IT roadmap related to security, authentication, systems integration, and continuous improvement.
Required
7+ years of working in an Information Technology support role in high-demand, fast-paced environmentsWorld-class customer service-oriented service-oriented approach to support and instruct a user base with a wide range of technical experienceDiverse background in aspects of Information Technology (identity management, endpoint/network security, network administration, device management, software deployment)Experience supporting the integration of mixed operating systems (macOS, Windows, Linux)Experience with administration of various Linux distributions (Ubuntu, RHEL, CentOS)Experience with administration and policy development in platforms responsible for identity management, mobile device management, endpoint protection, multifactor authentication, and single sign-onExcellent interpersonal and written communication skillsValues organization, accountability, and customer satisfactionAbility to work a time-shifted schedule to partially overlap with the Pacific time zoneDesired
Administrative experience with Google Workspace (identity management, mail flow, domain policy, and gam)Administrative experience with MDM software (JumpCloud, Mosyle Business)Support, management, troubleshooting, and deployment of macOS, Windows, and Linux computersKnowledge and experience with the development of IT process automation using one or more scripting languages (Python, PowerShell, bash, etc)Contributions to IT documentation, both internal SOPs and customer self-help articles