IT Systems Engineer at InsightM

At our core, we are a team dedicated to making a tangible, positive impact on our planet. We operate as a vital branch of our People Operations organization, where our mission is to empower our high-performing colleagues through operational excellence and a genuine commitment to service. We believe that technology should be both innovative and secure, and we pride ourselves on using data to drive our decisions and shape our strategic roadmap. If you are a problem solver who thrives in a fast-paced environment and puts the user experience at the heart of everything you do, you will find a home with us.

The opportunity

We are looking for a Senior IT Systems Engineer to join our team in a full-time, remote capacity. In this role, you will be the backbone of our technical infrastructure, managing our mixed-platform environment and providing expert support to our global team. You will not just be fixing issues. You will be building the foundation for our future by establishing best practices, developing robust security policies, and executing projects that elevate our organizational maturity. Whether you are managing identity systems or streamlining our software deployment, your work will directly influence how we scale and succeed.

A day in the life

• You will manage and secure our diverse fleet of endpoints, ensuring seamless performance across macOS, Windows, and Linux operating systems.
• You will act as a technical partner to our users, providing high-level support and guidance while managing service requests and asset lifecycles.
• You will contribute to our long-term IT roadmap by developing policies for identity management, multifactor authentication, and single sign-on, while documenting procedures to help the team grow.

Who you are

You bring at least 7 years of experience in high-demand IT support roles and possess a world-class approach to customer service. You are comfortable working in a remote, time-shifted schedule that overlaps with the Pacific time zone, and you communicate with clarity and empathy. Your technical toolkit is broad, covering everything from network administration to endpoint security.

We are specifically looking for the following expertise:

• Deep knowledge of Linux administration, including Ubuntu, RHEL, and CentOS.
• Proven experience in identity management and policy development for security platforms.
• A strong background in managing mixed-platform environments.
• Proficiency in scripting languages such as Python, PowerShell, or bash to automate processes.
• Experience with tools like Google Workspace, JumpCloud, or Mosyle Business is a significant plus.

Please note that our application process includes 9 brief questions. We have actual humans review every answer, so we truly appreciate the time you take to share your background with us.

Why you'll love it here

We believe in supporting our team members wherever they are, which is why this position is fully remote. You will be joining a mission-driven organization that values accountability, organization, and a customer-first mindset. We provide the environment you need to do your best work while contributing to a company that cares deeply about its impact on the world.