IT System Administrator at Tahzoo

At Tahzoo, we believe that experiences matter. As architects for the experience age, we specialize in crafting memorable moments for the customers of our clients. We operate in the relationship business, solving complex customer experience challenges for Fortune 500 companies across the globe. By combining deep technical expertise with advanced skills in marketing, data, design, and content, we help our partners grow closer to their audiences. We are currently looking for an IT System Administrator to join our team in Washington, DC, and contribute to our mission of changing the world one experience at a time.

Key outcomes

• Oversee and maintain Office 365 services, including email, SharePoint, OneDrive, and Teams.
• Provide support and administration for the Atlassian Suite, specifically JIRA and Confluence, to ensure high availability and performance.
• Configure and deploy hardware, including Windows and Mac laptops, routers, access points, and monitors.
• Manage Azure infrastructure, including storage accounts, virtual machines, and networking resources.
• Handle user and group management, access control, and security policies within Azure AD.
• Utilize remote monitoring and management tools like Ninja RMM to maintain system health and proactively resolve technical issues.
• Diagnose and troubleshoot hardware and software problems, delivering effective solutions in a timely manner.
• Serve as a primary point of contact for C-suite users, providing dedicated technical support tailored to their specific requirements.
• Maintain secure credential management through the use of password managers.
• Monitor IT expenditures, including software licensing and hardware procurement, to ensure efficient resource allocation.

Requirements

• A Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• One to three years of experience in an IT System Administrator role, with a strong focus on Azure, Azure AD, Office 365, and the Atlassian Suite.
• Solid understanding of networking principles, including the configuration of routers and access points.
• Demonstrated proficiency in administering and troubleshooting both Windows and Mac operating systems.
• Proven ability to solve complex technical problems and provide high-level support to executive leadership.
• Experience working with enterprise password management tools.
• A detail-oriented approach to managing IT budgets and licensing.
• Full professional proficiency in English.

Preferred qualifications

• Relevant Microsoft certifications, such as MCSA or MCSE, focusing on Azure or Office 365.
• Atlassian certifications, such as the ACP-100 for JIRA Administration.
• Experience with additional cloud platforms like AWS.
• Proficiency in scripting languages such as Python or PowerShell for automation tasks.
• Familiarity with ITIL best practices for service management.

How to apply

If you are a motivated professional looking to grow your career at one of the fastest-growing companies in the United States, we encourage you to apply. We look forward to reviewing your qualifications and discussing how your skills can contribute to our team.