IT Support Technician at Awin

At Awin, we have spent over two decades building the world’s leading open partner ecosystem. Our culture is defined by a social, inclusive, and dynamic spirit that thrives even in a virtual world. We believe that our strength lies in our diversity, and we are committed to championing the authenticity of every team member who helps us power our global network. Whether we are connecting through our virtual Life at Awin hub or collaborating in person, we prioritize a supportive environment where every background and experience is welcomed.

The opportunity

We are looking for a Senior IT Support Technician to join our global IT team. Based in the United Kingdom, you will be a vital point of contact for our staff, ensuring that our colleagues have the reliable technology they need to succeed. Reporting to the IT Support Team Lead, you will play a key role in maintaining our high standards for technical assistance while helping us evolve our internal processes. This is a full-time, on-site role that offers the unique chance to travel to our other international offices, keeping you connected to our global community.

A day in the life

• You will provide hands-on technical support for both Windows and macOS environments, ensuring that hardware and software issues are resolved efficiently to keep our teams moving.
• You will manage the end-to-end lifecycle for our employees, which includes preparing hardware for new hires and securely handling equipment for those moving on to new adventures.
• You will act as a technical lead for our physical workspaces, maintaining the technology in our meeting rooms and ensuring that our company-wide events run without a hitch.

Who you are

You are a seasoned professional with a deep understanding of IT infrastructure and a passion for helping others. You possess the following skills and experience:

• Strong technical proficiency with macOS, Windows 11, Microsoft Office 365, Entra ID, and Intune.
• Practical experience using IT ticketing systems, with a preference for JIRA.
• A highly organized mindset that allows you to multitask effectively and set clear priorities.
• A natural ability to provide excellent customer service while working both independently and as part of a collaborative team.
• Exceptional communication skills in English, both written and spoken.

Why you'll love it here

We believe that your best work happens when you are balanced and supported. We are proud to offer a culture that values your wellbeing as much as your professional growth:

• Flexi-Week: Enjoy a four-day workweek at full pay, with no impact on your annual holiday allowance.
• Remote Support: We provide a monthly allowance to help with your running costs and offer support to ensure your remote workspace is set up for success.
• Professional Growth: Through our Awin Academy, you will have access to a wide range of training suites designed to nurture your personal and professional development, including opportunities for industry-standard certifications.
• Flexibility: We embrace an international culture with hybrid and remote work possibilities that allow you to work across our various regions.