IT Support Technician at Hawaiian Host

We are looking for a dedicated IT Support Technician to join the Hawaiian Host Group. As a leading consumer goods company with iconic brands like Hawaiian Host and Mauna Loa, we share the Spirit of Hawai‘i with the world, and we need your technical expertise to keep our operations running smoothly across our various locations.

Responsibilities

• Serve as the primary point of contact for Tier 1 help desk support and act as an escalation point for Tier 2 issues.
• Provide daily technical assistance for hardware, software, networks, printers, and mobile devices across our offices, production plants, and warehouses.
• Manage the full lifecycle of employee accounts, including onboarding setups and offboarding deprovisioning.
• Troubleshoot and resolve incidents through our ticketing system while adhering to service level agreements.
• Perform routine network backups and maintain system performance.
• Coordinate with vendors for equipment repairs and assist with technical deployment projects.
• Maintain availability for after-hours and weekend support as needed.
• Travel to various work sites to provide on-site technical support.

Must-haves

• An Associate's degree or higher from an accredited college.
• At least 1 to 2 years of experience in an IT Technician or Help Desk role.
• Proficiency with help desk ticketing systems, remote desktop software, and Windows operating systems.
• Strong working knowledge of Active Directory, Windows Server environments, and networking concepts.
• Familiarity with hardware components from vendors like Cisco, Dell, and Meraki.
• Excellent communication skills with the ability to explain technical concepts to diverse audiences.
• A customer-focused mindset and the ability to maintain confidentiality.
• The ability to meet physical demands, including lifting up to 50 pounds and navigating various work environments.

Nice-to-haves

• 2 to 4 years of experience in computer networks and system maintenance.
• CompTIA A+ Certification.
• Experience with Microsoft 365 tools, including SharePoint, Teams, and Exchange.
• Knowledge of VMware administration and maintenance.
• Familiarity with Mac OS and timeclock systems.

Benefits

• Opportunities for professional development through networking and educational resources.
• Participation in a unique company culture featuring team events and product tastings.
• The chance to contribute to a company committed to social and environmental initiatives, such as scholarship programs and renewable energy projects.