IT Support Team Lead at Awin

We are looking for an IT Support Team Lead to manage our support function and guide our team in the United Kingdom. Since our founding in 2000, Awin has grown into a global leader in the affiliate marketing ecosystem, and we pride ourselves on maintaining an inclusive, dynamic culture that champions authenticity and diversity.

Responsibilities

• Oversee and mentor the IT Support team, including handling performance reviews and career development.
• Manage the support queue to ensure all service level agreements are consistently met.
• Serve as the primary point of escalation for complex or outstanding technical issues.
• Identify opportunities for service improvements and lead internal IT projects.
• Supervise local IT asset management and assist with procurement tasks.
• Foster a customer-centric environment and use feedback to refine our support processes.
• Participate in a weekly rotation for on-site support to provide direct assistance to our users.

Must-haves

• Advanced technical proficiency in macOS, Windows, Microsoft Office 365, Intune, and Azure.
• At least 3 years of proven experience mentoring and supporting junior staff members.
• Strong interpersonal skills with the ability to navigate high-pressure situations professionally.
• Excellent organizational skills and a sharp attention to detail.
• A solution-oriented mindset and the ability to work independently.
• Fluency in English.

Benefits

• A four-day workweek at full pay without any reduction in annual leave.
• Flexible work arrangements, including hybrid and remote options.
• A monthly remote working allowance to assist with home office costs.
• Access to the Awin Academy for professional and personal development.
• Participation in our global, inclusive company culture through our virtual social hub.