IT Support Specialist
Hybrid
Full Time
#Tech
#Creative
#IT Support
#Support
#Management
#Google Workspace
#Jira
#Networking
#Automation
We are Creative Fabrica, a rapidly expanding tech startup based in Amsterdam. Since our launch in 2016, we have grown from a simple font marketplace into a massive ecosystem that supports over 8 million registered users and 22,000 active designers. Our mission is to fuel the creative process by providing an all-in-one platform for inspiration, learning, and sharing. As we continue to scale, we are looking for a mid-level IT Support Specialist to join us on a full-time, hybrid basis. You will be the primary point of contact for our team, ensuring that our internal technology runs seamlessly so that our colleagues can focus on what they do best.
Responsibilities
- Manage our Jira-based ticketing system to triage and resolve technical requests for both remote and office-based staff.
- Oversee the full lifecycle of hardware and software, including the setup and maintenance of Windows and macOS devices.
- Proactively improve our IT workflows and onboarding processes by implementing automation to reduce manual tasks.
Requirements
- Proven experience in a technical support role, with strong proficiency in both Windows and macOS environments.
- Hands-on experience with endpoint management tools and Google Workspace administration.
- A solid understanding of basic networking and office technology setups.
- Experience managing IT inventory and support workflows within Jira.
- A service-oriented mindset, combined with the initiative to take ownership of systems and identify areas for improvement.
What we offer
- 24 days of paid vacation per year, plus public holidays.
- A flexible work environment that includes options for remote and hybrid work.
- Company retreats and regular team events to foster our creative culture.
- A company pension plan and a travel allowance for those living more than 10 kilometers from the office.
- Fresh, warm lunches provided on days you work from our office.
- Access to our CF Library and a welcome swag pack for new joiners.
Creative Fabrica
3 views
Company Size
101-250
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