IT Support Specialist at Kellytelecom

At our company, we are dedicated to building a seamless technical environment that empowers our employees and consultants to do their best work. We believe that robust IT support is the backbone of a productive organization, and we are looking for a passionate individual to join our team to ensure our systems remain secure, efficient, and accessible for everyone.

The role

We are looking for a Junior IT Support Specialist to join our team on a full-time basis. This is a remote position, meaning you can work from anywhere. If you are early in your career and eager to grow your technical expertise while providing essential support to a dynamic team, this role is a great fit for you.

Core responsibilities

• Act as the primary point of contact for all incoming technical requests, ensuring that issues are resolved promptly or escalated to the appropriate team members when necessary.
• Troubleshoot and resolve a wide variety of hardware, software, network, and security problems using remote tools like Connectwise Control or through in-person assistance.
• Manage the internal laptop setup process for our staff by utilizing Windows Autopilot and Intune to ensure all equipment is configured correctly and securely.

Skills and experience

To succeed in this role, you should have a strong desire to learn and a commitment to providing excellent service. We value candidates who bring the following qualifications:

• Between 1 and 3 years of relevant experience in a help desk or customer service environment.
• Practical familiarity with Microsoft 365 and Azure applications and services.
• A solid understanding of security principles, including encryption, authentication, and endpoint protection tools like BitLocker and Defender for Endpoint.
• Experience with Intune and remote support methodologies.
• Strong soft skills, including clear communication, a collaborative spirit, and a natural ability to solve problems.
• A high school diploma or equivalent is required, and relevant certifications such as CompTIA A+ or ITIL are considered a plus.

Compensation and benefits

We are proud to offer a flexible work environment that supports your professional and personal balance. This position includes the following benefit:

• Remote work flexibility.

How to apply

If you are ready to start your journey with us and help maintain the technology that drives our mission, we would love to hear from you. Please submit your application to be considered for this opening. We look forward to reviewing your background and discussing how your skills can contribute to our IT team.