IT Support Specialist Level 1 at MindCare Solutions

At Psych360, which is now a key part of Mindcare Solutions, we are dedicated to improving national access to psychiatric care through high-quality patient outcomes and a culture of innovation. Our team thrives in a collaborative environment where every member is encouraged to make a meaningful impact. We are currently seeking an IT Support Specialist Level 1 to join our team at our corporate headquarters in Franklin, Tennessee. In this role, you will be the primary point of contact for technical assistance, ensuring our staff and customers have the tools they need to succeed.

Key outcomes

• Provide comprehensive support for Microsoft 365, including configuration and troubleshooting.
• Manage the full lifecycle of employee hardware, including the setup and maintenance of both Windows and Apple devices.
• Facilitate smooth transitions for staff by handling all onboarding and offboarding technical requirements.
• Triage and resolve hardware, software, and networking issues through our ticketing system.
• Deliver exceptional customer service to users with varying levels of technical expertise, both in-person and remotely.
• Oversee device management using Intune and ensure all procurement and vendor contracts are tracked effectively.
• Collaborate with the team on special projects while maintaining a focus on timely resolution for all help desk requests.

Requirements

• Between 1 and 3 years of professional experience in a technical support capacity.
• Proficiency with Microsoft 365 administration and general networking concepts.
• A strong commitment to customer service and the ability to communicate technical solutions clearly.
• A self-motivated approach to problem-solving and the ability to work effectively both independently and as part of a team.
• Fluency in English.

Preferred qualifications

• Prior experience working within the healthcare industry.
• Familiarity with Zoho platforms.
• Proven experience managing technical documentation and utilizing ticketing systems.
• The ability to remain productive and focused in a fast-paced work environment.

Compensation

The salary for this position ranges from $40,000 to $50,000 per year, or $20 to $25 per hour. We offer a comprehensive benefits package, which includes:

• Medical, dental, and vision insurance.
• 401k retirement plan with a 4% match.
• Disability insurance and company-paid life insurance.
• Paid time off and company-paid holidays.
• Access to a flexible spending account.

How to apply

If you are ready to contribute to our mission of providing innovative mental health care solutions, we invite you to apply today. We look forward to reviewing your application and discussing how your skills can help our team continue to grow.