IT Support Specialist Level 1 at MindCare Solutions

IT Support Specialist - Level 1

As an IT Support Specialist at our Corporate Mindcare Solutions Headquarters in Franklin, TN, you will play a crucial role in providing technical assistance and support to our employees and customers. This includes Microsoft 365 support, onboarding new hires, offboarding processes, and assisting both in-office and remote users. You will be responsible for setting up and supporting Windows and Apple devices, as well as systematically triaging and resolving hardware, software, and networking issues. Strong communication skills and the ability to work as a team and independently on projects. The role will involve the ability to thrive in a fast-paced environment. 

Compensations: $20 - $25 per hour

Responsibilities:

•  Provide Microsoft 365 support, including troubleshooting, configuration, and user 
  assistance
• Facilitate the onboarding and offboarding processes for new hires and departing 
  employees, ensuring smooth transitions
• Support users both in-office and remotely via phone, email, ticketing system, and in-person 
  visits
• Set up and configure Windows and Apple devices for employees, ensuring optimal 
  functionality
•  Diagnose and troubleshoot technical issues related to hardware, software, and general 
  networking problems
• Maintain vendor management and work to ensure pricing and contracts are tracked
• Document and track all reported issues using the company's ticketing system
• Stay up-to-date with new technologies and best practices within the healthcare industry
• Provide excellent customer service by offering advice, training, solutions, and guidance to 
  users of varying technical expertise
• Manage devices, using InTune, and Kandi, Manage the procurement, installation, and 
  maintenance of all computer hardware and software and all other products and supplies 
  necessary to keep computer systems operable 
• Work independently and collaboratively within a team on assigned projects
• Prioritize and track help desk calls to ensure timely resolution
• Perform other duties as assigned 

Requirements:

• Requirements:
• 1-3 years of experience in a technical support role
• Experience with Microsoft 365 tools and administration
• Strong customer service skills with a dedication to providing excellent support
• Self-motivated, resourceful, and able to take initiative in problem-solving
• Ability to work independently and within a team setting to achieve desired outcomes
• Knowledge of hardware, software, and networking concepts

Preferred:

• Familiarity with ticketing systems and technical documentation practices
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced environment
• Experience with Zoho One is a plus
• Experience in the healthcare industry is advantageous

 Benefits:  

• Medical, Dental and Vision 
• Other opportunities within the organization   
• Flexible spending account  
• 401K with 4% match  
• Company paid life insurance  
• Voluntary life, short/long-term disability 
• Positive work environment/culture 
• Company Paid Holidays 
• PTO 

Join us at MindCare Solutions and be part of a team that is making a difference in the lives of patients by providing innovative mental health care solutions. Apply today to start your journey with us!