IT Support Specialist II at Cambridge Mobile Telematics

Cambridge Mobile Telematics is the world’s largest telematics service provider, dedicated to making roads and drivers safer across the globe. Our AI-driven platform, DriveWell Fusion, processes sensor data from millions of IoT devices to provide critical insights for insurers, automakers, and commercial fleets. With a presence in cities ranging from Cambridge to Budapest, we are constantly growing and looking for talented individuals to help us protect drivers everywhere.

What is this role?

We are looking for an IT Support Specialist II to join our team in a full-time, mid-level capacity. This is a hybrid position based in Hungary, requiring you to be in the office at least three days per week. You will play a vital role in ensuring our internal operations run smoothly by providing high-quality technical support and managing the hardware and software needs of our staff.

What will you do?

• Provide expert technical assistance for computers, mobile devices, and enterprise SaaS applications, including managing user account provisioning.
• Handle end-user requests through our ticketing system, using your judgment to resolve issues at both Tier 1 and Tier 2 levels.
• Manage the full onboarding lifecycle for new hires, which includes equipment procurement, laptop setup, and technical configuration.

What makes you a great fit?

To be successful in this role, you should have a strong background in corporate IT environments and a passion for problem-solving. We are looking for someone who meets the following criteria:

• At least two years of experience in corporate IT, specifically managing Apple devices and cloud-based SaaS products.
• Practical experience working with Jamf and Microsoft Intune.
• A solid understanding of network protocols and the ability to troubleshoot connectivity issues effectively.
• Professional proficiency in English to communicate with our global team.
• A collaborative mindset and the ability to provide excellent service to your colleagues.

What's in it for you?

We offer a base salary range of 35,000 to 44,000 USD, reflecting our commitment to fair compensation. In addition to your salary, you will have access to a comprehensive benefits package designed to support your well-being and professional growth:

• Equity compensation opportunities.
• Medical and life insurance coverage.
• Access to an employee assistance program.
• Professional development resources.
• Flexible working hours and a hybrid work environment.