IT Support Specialist II at BioAgilytix Labs

At BioAgilytix, we are driven by a passion for premier science and the tangible impact it has on the world. Our team of dedicated scientists and professionals provides essential bioanalytical services that support the development of groundbreaking new medicines. We are a fast-paced, growing organization committed to being solution-oriented and deadline-driven for our customers. By joining us, you will play a vital role in enabling life-changing and life-saving therapeutics to reach the patients who need them most.

The role

We are looking for a Senior IT Support Specialist II to join our team on a full-time, on-site basis. This role is designed for an experienced professional who can provide both remote and deskside support across our various sites. You will work independently to resolve complex technical issues, support corporate infrastructure projects, and assist junior team members, all while ensuring our systems remain secure and efficient.

Core responsibilities

• Manage and resolve end-user service requests through our ticketing system, ensuring timely communication and escalation when necessary.
• Administer and configure user accounts across Active Directory, Office 365, and other specialized corporate systems.
• Provide comprehensive technical support for Windows OS environments, network connectivity, hardware troubleshooting, and audio-visual equipment for meetings.

Skills and experience

To be successful in this role, you should possess the following qualifications:

• A Bachelor’s degree in an IT-related field or equivalent professional experience.
• At least seven years of experience in an end-user-facing support role, ideally within a regulated industry.
• Advanced knowledge of Windows desktop environments, PC applications, and networking protocols.
• Strong proficiency in DNS, DHCP, and general network troubleshooting.
• Exceptional customer service skills and the ability to communicate effectively with diverse groups of people.
• A commitment to maintaining accurate records, documenting work, and contributing to our internal knowledge base.

Compensation and benefits

We offer a comprehensive benefits package designed to support your health, well-being, and future, including:

• Medical, dental, and vision insurance plans.
• A 401k retirement plan with an employer match.
• Generous paid time off and holiday schedules.
• Additional perks such as parental leave, short and long-term disability, and an employee referral program.

How to apply

If you are a detail-oriented professional who thrives in a fast-paced environment and wants to contribute to a mission that saves lives, we would love to hear from you. Please submit your application to be considered for this opportunity to help us maintain the high-quality technical infrastructure that powers our scientific breakthroughs.