IT Support Specialist II at BioAgilytix Labs

At BioAgilytix, we are dedicated to the pursuit of premier science and the meaningful impact it has on the world. Our team of highly skilled scientists and professionals provides tailored, best-in-class bioanalytical services that support the development of new, life-changing medicines. We pride ourselves on being a solution-oriented, deadline-driven organization that remains deeply committed to our customers. As we continue to grow, we offer a fast-paced and engaging work environment where you can develop your career rapidly by tackling diverse challenges across various drug modalities.

Key outcomes

• Provide comprehensive remote and deskside support to employees across all company locations.
• Manage end-user service requests through our ticketing system, ensuring timely resolution and clear communication.
• Handle account provisioning, workstation configuration, and the setup of hardware such as printers, VoIP phones, and audio-visual equipment.
• Administer user accounts within Active Directory, Office 365, and other specialized corporate systems.
• Create and maintain standard operating system images while ensuring all technical assets are accurately tracked.
• Deliver training to end users on Office 365 applications, conferencing tools, and general computing best practices.
• Collaborate with IT staff and contractors to troubleshoot complex network connectivity issues and resolve system outages.
• Support project-based initiatives related to corporate infrastructure and validated computerized systems.

Requirements

• A Bachelor’s degree in an IT-related field or equivalent professional experience.
• At least seven years of experience in an end-user-facing support role, ideally within a regulated industry.
• Advanced proficiency with Windows operating systems and standard office software.
• Strong technical knowledge of DNS, DHCP, networking protocols, and hardware troubleshooting.
• Demonstrated ability to handle Tier 2 and Tier 3 technical incidents independently.
• Excellent communication skills in English, with the ability to interact professionally with diverse groups at all organizational levels.
• A commitment to maintaining accurate documentation and contributing to the IT knowledge base.
• Ability to perform physical tasks, including lifting up to 50 pounds and occasional travel.

Preferred qualifications

• Advanced experience with telecommunication support and audio-visual system configuration.

Compensation

We offer a robust benefits package designed to support the well-being of our team members. This includes:

• Medical, dental, and vision insurance.
• A 401k plan with an employer match.
• Generous paid time off.

How to apply

If you are a motivated IT professional looking to contribute to life-saving therapeutic research, we invite you to apply to join our team. Please submit your application through our official career portal to be considered for this opportunity.