IT Support Officer at Megaport

Megaport logo
Megaport

IT Support Officer

br flag
Brazil

On-site

Full Time

#Operations

#IT

#IT Support

#Hardware

#Windows

#Access

#SaaS

#Troubleshooting

#Technical Documentation

#Customer Service

#Communication

Megaport is looking for a IT Support Officer

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We are looking for a Senior IT Support Officer to join our team in Brazil. As the global leader in Network as a Service, we help businesses connect to the cloud and data centers worldwide, and we are looking for a dedicated professional to help maintain our technical operations on-site.

Responsibilities

  • Manage and resolve Level 1 IT support requests with a focus on prioritization.
  • Collaborate with IT Support Engineers to escalate and resolve complex technical issues.
  • Oversee the full lifecycle of global IT equipment and manage local office IT assets.
  • Handle identity and access management tasks.
  • Support new employees through the technical onboarding process.
  • Create and maintain clear technical documentation and operational procedures.

Must-haves

  • At least 3 years of experience in a professional IT support role.
  • Proficiency in English for effective communication with our global teams.
  • Strong expertise in supporting both Apple and Windows hardware and operating systems.
  • Proven experience with user access management across cloud and SaaS platforms.
  • A customer-oriented mindset with the ability to provide clear, remote troubleshooting guidance.
  • Experience in the procurement and management of IT hardware.
  • Excellent interpersonal skills and the ability to work effectively as a self-starter within a team.

Benefits

  • Flexible hours to support a healthy work-life balance.
  • Generous paid time off.
  • A dedicated learning budget to support your professional development.
Megaport logo

Megaport

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Company Size

251-500

Markets

Telecommunications
Services
Networking

Social Media

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