Megaport

IT Support Officer

Brazil

On-site

Full Time

#Operations

#IT

#IT Support

#Hardware

#Windows

#Access

#SaaS

#Troubleshooting

#Technical Documentation

#Customer Service

#Communication

Megaport is looking for a IT Support Officer

Full Time Senior On-site Brazil Operations IT IT Support Hardware Windows Access SaaS Troubleshooting Technical Documentation Customer Service Communication English Flexible hours Paid time off Learning budget

We are looking for a Senior IT Support Officer to join our team in Brazil. As the global leader in Network as a Service, we help businesses connect to the cloud and data centers worldwide, and we are looking for a dedicated professional to help maintain our technical operations on-site.

Responsibilities

Manage and resolve Level 1 IT support requests with a focus on prioritization.
Collaborate with IT Support Engineers to escalate and resolve complex technical issues.
Oversee the full lifecycle of global IT equipment and manage local office IT assets.
Handle identity and access management tasks.
Support new employees through the technical onboarding process.
Create and maintain clear technical documentation and operational procedures.

Must-haves

At least 3 years of experience in a professional IT support role.
Proficiency in English for effective communication with our global teams.
Strong expertise in supporting both Apple and Windows hardware and operating systems.
Proven experience with user access management across cloud and SaaS platforms.
A customer-oriented mindset with the ability to provide clear, remote troubleshooting guidance.
Experience in the procurement and management of IT hardware.
Excellent interpersonal skills and the ability to work effectively as a self-starter within a team.

Benefits

Flexible hours to support a healthy work-life balance.
Generous paid time off.
A dedicated learning budget to support your professional development.

Megaport

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Company Size

251-500

Markets

Telecommunications

Services

Networking

Social Media

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IT Support Officer at Megaport