IT Support Engineer at Attune

At Attune, we are on a mission to modernize the insurance industry for small businesses. By leveraging data and advanced technology, we have replaced slow, paper-heavy processes with a streamlined experience that delivers transparent policies in just minutes. We are proud of our culture and our reputation as a top workplace, and we are looking for passionate, curious individuals to help us continue building the future of insurance.

What is this role?

We are seeking a Mid-Level IT Support Engineer to join our expanding team. This is a full-time, hybrid position that offers the flexibility to work from anywhere. You will play a vital role in our startup environment, working across various departments to ensure our team has the technical support and tools they need to succeed.

What will you do?

• Deliver high-quality desktop support to both our remote and on-site staff, managing a diverse range of hardware including Macbooks and Windows devices.
• Manage our core technical infrastructure, including identity management through Okta, device management via Jamf, and security monitoring within Google Workspace.
• Oversee the full employee lifecycle from a technical perspective, including onboarding new hires, setting up accounts, and maintaining our IT asset inventory.

What makes you a great fit?

To be successful in this role, you should have 2 to 3 years of experience in a desktop support environment. We value candidates who are calm under pressure and can communicate effectively with everyone from interns to executives. Your technical toolkit should include:

• Deep expertise in Google Workspace and its administrative functions.
• Proficiency with Mac OS, Windows, iOS, and Android platforms.
• Hands-on experience with Microsoft Office, Adobe Creative Suite, and AV conferencing equipment.
• A solid understanding of networking fundamentals like TCP/IP, DNS, and DHCP.
• Strong organizational skills and a keen eye for detail when managing security alerts and system workflows.

What's in it for you?

We offer a competitive base salary ranging from $85,000 to $95,000 per year, plus the potential for an annual 10% bonus. Beyond compensation, we support our team with a comprehensive benefits package, including:

• A 401k plan with company matching.
• A hybrid work environment designed for flexibility.
• Excellent medical, dental, and vision insurance plans.
• Generous parental and caregiver leave.
• Flexible time off to ensure you maintain a healthy work-life balance.