IT Support Engineer
Hybrid
Full Time
#Customer Service
#Jira
#Technical Support
#Security
#Okta
#Trading
#Sailpoint
Are you ready to join a team that revolutionized the cryptocurrency industry? Since 2014, BitMEX has been a global leader in crypto derivatives, known for inventing the Perpetual Swap and maintaining an impeccable security record. We pride ourselves on offering professional-grade trading platforms with low latency and deep liquidity. If you are a highly competent professional looking to make your mark in a fast-paced environment, we would love to hear from you.
What you bring
We are looking for a Senior IT Support Engineer to join our team on a full-time basis. You will be based in either Hong Kong or Singapore, working in a hybrid capacity. In this role, you will be the backbone of our end-user productivity, ensuring that our global team has the technical support they need to succeed. Your primary responsibilities will include:
- Providing exceptional customer service and technical support to our global staff.
- Managing and triaging incoming requests through Jira to ensure timely resolution.
- Handling critical security and administrative tasks, including vulnerability notifications and system access management.
Requirements
To succeed in this role, you should possess a strong professional demeanor and excellent critical thinking skills. We require a candidate who is highly proficient with Okta, Sailpoint, Jira, and firewall management. You should have extensive experience supporting cloud-based services like G Suite and working with Apple systems. Candidates must be fluent in English and comfortable communicating complex technical concepts to non-technical audiences, including senior leadership. We value individuals who are self-reliant, culturally intelligent, and capable of working effectively within a global team. A background in ITIL best practices is preferred.
What we offer
We are committed to supporting our employees through a flexible work environment that balances professional excellence with personal well-being. Our benefits include:
- Hybrid work arrangements to support a healthy work-life balance.
How to Apply
If you are a dedicated IT professional who thrives in a high-growth environment and wants to contribute to a world-class trading platform, we encourage you to apply. Please reach out to our team to start the conversation and share how your experience aligns with our mission at BitMEX.
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