IT Support Engineer II
72k - 84k USD
Hybrid
Full Time
#Technology
#Banking
#Financial Services
#IT Support
#Systems
#Windows
#Video
#Jira
#Management
#Networking
About Bluevine
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.
We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?
About the Role:
We’re looking for an experienced IT Support Engineer to join our growing team and work alongside a global group of skilled professionals who are passionate about technology and driven by fresh ideas and innovative solutions.
In this role, you’ll be the go-to IT partner for Bluevine employees—diagnosing hardware and software issues, resolving technical problems, and ensuring a smooth user experience. You will play a key role in maintaining strong relationships with internal stakeholders while contributing to major IT projects that enhance our infrastructure and support broader business initiatives.
The ideal candidate has deep expertise in business IT systems, sharp problem-solving skills, and the ability to manage multiple priorities with clarity and calm. You’ll thrive here if you’re service-oriented, proactive, and eager to make a lasting impact through both hands-on support and strategic contributions.
What You’ll Do:
- Provide in-person and remote IT support to employees, ensuring their tech needs are addressed efficiently and effectively
- Manage and maintain all IT infrastructure in our Salt Lake City office
- Lead onboarding sessions for new hires, ensuring smooth tech setup and access
- Partner with our security team to maintain a safe and secure environment for our end users and customers
- Troubleshoot hardware/software issues, process helpdesk tickets, and fulfill requests for accessories and equipment
- Take ownership of internal IT projects that improve systems, tools, or processes
- Serve as a primary contact for key applications and tools used across the company
- Deliver training sessions to help employees adopt new tools and technology
What We Look For:
- 2+ years of experience providing hands-on IT support in a fast-paced environment
- Proficiency with both Mac and Windows systems (e.g., OS troubleshooting, updates, encryption, crash logs)
- Experience supporting video conferencing and phone systems (e.g., Zoom, Google Meet, Dialpad)
- Friendly, flexible, and service-oriented—you’ll be the face of IT in the Salt Lake City office
- Strong organizational skills and the ability to manage multiple priorities
- Ability to explain technical concepts in a clear, inclusive, and approachable manner to a diverse audience
- Experience using Jira Service Management or similar ticketing systems
- Experience with device management tools like JAMF and Intune; corporate networking tools such as Meraki; supporting distributed or remote teams; and/or working in startup environments is a plus.
New Hire Base Salary Range: $72,200 - $84,300
Benefits & Perks (US Based ONLY)
- Excellent health coverage and life insurance benefits
- 401K with an immediate 3% company match
- PTO, Company Holidays, and Flexible Holidays
- Company-sponsored Mental Health Benefits, including 1:1 therapy
- Over $1,000 each year to spend on your personal wellness
- Monthly WFH stipends totaling over $1,000 annually
- Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
- Access to financial coaches and education sessions
- Weekly catered lunches and fully stocked kitchen pantries
- Community-based volunteering opportunities
#LI-Hybrid
Bluevine - US
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