IT Support Engineer II at Bluevine - US

At Bluevine, we are on a mission to redefine how small business owners manage their finances. As the largest small business banking platform in the United States, we provide the essential tools that help entrepreneurs grow and thrive. Since 2013, we have supported over 750,000 businesses with innovative solutions for lending, payments, and banking. Our global team of more than 500 people is backed by top-tier investors like Lightspeed Venture Partners and Citi Ventures, and we are constantly looking for collaborative innovators who want to make a real impact. If you are ready to help us shape the future of financial services, we would love to have you on board.

The opportunity

We are looking for a mid-level IT Support Engineer II to join our dynamic team. In this role, you will act as a vital partner to our employees, ensuring that our internal technology runs smoothly and efficiently. You will be responsible for diagnosing complex hardware and software issues while contributing to larger infrastructure projects that support our growing business. This is a perfect fit for someone who enjoys a mix of hands-on technical troubleshooting and strategic project management, all while maintaining strong relationships across our organization.

A day in the life

• You will provide high-quality technical support to our team members, resolving hardware and software issues through our ticketing system to ensure everyone stays productive.
• You will take ownership of internal IT projects, working to improve our existing systems, tools, and processes to better serve our global workforce.
• You will lead onboarding sessions for new hires, setting up their technology and ensuring they have everything they need to hit the ground running from day one.

Who you are

You are a service-oriented professional with at least two years of experience in a fast-paced IT environment. You communicate clearly in English and have a knack for explaining technical concepts to a diverse audience. Your technical toolkit includes:

• Strong proficiency in managing both Windows and Mac environments.
• Experience with ticketing platforms like Jira Service Management.
• Familiarity with video conferencing tools and modern office networking systems.
• A proactive mindset, with the ability to manage multiple priorities with calm and clarity.

Why you'll love it here

We offer a competitive base salary range of $72,200 to $84,300 for this position. Beyond the paycheck, we are committed to supporting your well-being and professional growth through a comprehensive benefits package:

• Comprehensive medical and life insurance coverage.
• A 401k plan featuring an immediate 3% company match.
• Generous paid time off, including company and flexible holidays.
• A dedicated mental wellness budget of over $1,000 per year, plus access to 1:1 therapy.
• A home office budget to ensure your remote workspace is comfortable and effective.
• Extensive maternity and paternity leave options.
• Opportunities for professional development and community volunteering.