IT Support Analyst at McCullough Robertson

At McCullough Robertson, we pride ourselves on a century of excellence, blending a rich history with a modern, collaborative spirit. With a national team of over 400 professionals across Brisbane and Sydney, we serve high-caliber clients by working on significant matters in small, dedicated teams. We believe in fostering a culture where good people do great work, and we are committed to providing the training and development necessary for you to succeed and grow your career with us.

About the Role

We are looking for a Senior IT Support Analyst to join our team on a full-time basis. This is a hybrid role where you will provide essential first and second-level support for our IT systems, applications, and unified communications platforms. You will be a vital member of our business support services division, ensuring our technology infrastructure remains robust and efficient. Please note that this position requires participation in a 24-hour on-call roster.

Key Responsibilities

• Deliver responsive IT support for hardware, audio-visual systems, and collaboration platforms while managing administrative tasks for business applications.
• Oversee the full lifecycle of user access and IT assets, including provisioning, security, maintenance, and decommissioning.
• Contribute to the ongoing improvement of IT policies and documentation while assisting with system upgrades and vulnerability remediation.

Requirements

To be successful in this role, you should have at least four years of experience in a corporate IT environment. We value candidates who possess strong problem-solving skills and a genuine commitment to customer service. Your technical background should include:

• Proficiency in Microsoft Active Directory, Windows environments, and Intune endpoint management.
• Advanced experience with the Microsoft 365 suite and application deployment using PowerShell or Power Automate.
• Proven expertise in supporting Cisco Webex, Microsoft Teams, and corporate mobility solutions.
• Excellent communication skills and the ability to manage competing priorities with high attention to detail.

Location

This position is based in Australia.

Compensation and Benefits

We are dedicated to supporting your professional and personal well-being through a variety of programs. Our benefits package includes:

• Hybrid work arrangements and flexible hours.
• A dedicated learning budget to support your career development.
• Paid time off.
• A free gym membership and access to comprehensive wellness programs.