IT Support Analyst
94k - 120k USD
On-site
Full Time
#Technology
#Technical Support
#Hardware
#Microsoft Windows
#Office 365
#VPN
Graham Capital Management, L.P. ("GCM") manages assets on behalf of global pensions, sovereign wealth funds, endowments and foundations, investment management advisors and qualified individual investors. GCM manages quantitative and discretionary trading portfolios with a variety of return and volatility objectives, as well as blended portfolios that include a combination of quantitative and discretionary strategies. Strategies trade a broad range of markets spanning global interest rates, currencies, commodities and equities and are designed to produce attractive absolute and risk-adjusted returns with low correlation to traditional assets and other alternative strategies.
The foundation of GCM’s sustainability and success is the experience and effectiveness of its people. The firm cultivates talent, encourages the diversity of ideas, and respects the contributions of all. In turn, each employee shares in the responsibility of strengthening those around them. We recognize and respect the power of collaboration, and believe transparency and openness to new ideas leads to innovation.
Description
Graham Capital Management, L.P. is seeking a mid-level IT analyst to join the firm’s tech-support help desk team in our London office. This role delivers operational support for firmwide end user applications and workstation hardware support across the firm, primarily focusing on the London office while also assisting with remote requests.
Responsibilities
- Provide hands-on technical support for end-user applications, workstation hardware, and peripherals, ensuring minimal downtime
- Assist with the setup, configuration, and deployment of new workstations and software applications
- Support for market data and trade execution platforms
- Support remote employees by diagnosing and resolving VPN connectivity and access issues
- Responsible for daily operating procedures including morning status reporting, data center checks, trouble ticket creation and closure
- Participate in IT projects, such as system migrations, upgrades, and office relocations
Requirements
- BA/BS in Computer Science or related field
- 3+ years of experience in workstation technical support
- Excellent interpersonal and communication skills (verbal and written)
- Financial Services industry experience is desired
- Ability to work independently and collaboratively with the team in a dynamic, fast-paced environment
- Ability to effectively communicate with end users and quickly remediate issues
- Experience with all Microsoft desktop software particularly Microsoft Windows 11 and Office 365
- Workstation hardware troubleshooting and assembly
- Familiarity with market data applications from vendors such as Bloomberg and Refinitiv is desired
Our current work arrangement requires that all employees commute into our office Mondays through Fridays.
Base Salary Range
The anticipated base salary range for this position is £75,000 to £95,000. The anticipated range is based on information as of the time this post was generated. The applicable annual base salary or hourly rate paid to a successful applicant will be determined based on multiple factors, including without limitation the nature and extent of prior experience, skills, and qualifications.
Base salary or rate does not include other forms of compensation or benefits offered in connection with the advertised role.
GCM is committed to providing equal employment opportunity to all employees and applicants for employment without regard to their race, color, religious creed, gender, age, national origin, ancestry, alienage, citizenship status, handicap, disability, marital status, sexual orientation, gender identity, pregnancy, childbirth or other related conditions, military status, genetic information, or any other personal characteristics protected by applicable law. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, layoff, termination, transfer, leave of absence and compensation.
Graham Capital Management, L.P.
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