IT Specialist at Dwavesys

Dwavesys logo
Dwavesys

IT Specialist

ca flag
Canada

On-site

Full Time

#Business

#Technology

#Windows

#MacOS

#Linux

#Networking

#Troubleshooting

Dwavesys is looking for a IT Specialist

Sign up to unlock quick summaries and profile fit assessments

IT Specialist
Direct Hire / Full time, Onsite Burnaby, BC Canada
D-Wave (NYSE: QBTS) a leader in the development and delivery of quantum computing systems, software, and services, and is the world’s first commercial supplier of quantum computers—and the only company building both annealing quantum computers and gate-model quantum computers. Our mission is to unlock the power of quantum computing today to benefit business and society. We do this by delivering customer value with practical quantum applications for problems as diverse as logistics, artificial intelligence, materials sciences, drug discovery, scheduling, cybersecurity, fault detection, and financial modeling. D-Wave’s technology has been used by some of the world’s most advanced organizations including Mastercard, Deloitte, Davidson Technologies, ArcelorMittal, Siemens Healthineers, Unisys, NEC Corporation, Pattison Food Group Ltd., DENSO, Lockheed Martin, Forschungszentrum Jülich, University of Southern California, and Los Alamos National Laboratory. 
 
Our company and its innovations have appeared in the pages of Time Magazine, Fast Company, MIT Technology Review, Forbes, INC Magazine and Wired. As of August 8, 2022, our company is publicly traded on the New York Stock Exchange as $QBTS. 
The role:
This position is ideal for an experienced desktop administrator who excels in delivering exceptional customer satisfaction and demonstrates strong organizational skills. As an IT Support Specialist, you will collaborate with the IT team to provide front-line technical support to both local and remote employees. In this role, you will also contribute to shaping and optimizing service delivery in this area to enhance overall support efficiency. You take pride in delivering timely, friendly, and courteous support, possess a strong sense of urgency, and can effectively adapt to shifting priorities as needed.

What you will do:

  • IT Support and Customer Service
  • Provide excellent and responsive end-user IT support, both locally and remotely, with a strong focus on customer service and satisfaction (white-glove service).
  • Cooperate closely with other subject matter experts (SMEs) on the team, including networking, security, and system administrators.
  • Hands-On Technical Support
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Troubleshoot and maintain networked devices such as printers and other IT equipment.
  • Configure, troubleshoot, and maintain telephone and conference systems.
  • Employee Onboarding and Training
  • Conduct IT orientation for new employees, including system provisioning and technology training (both in-person and via video conference).
  • System Management and Maintenance
  • Maintain and track desktop, laptop, and cell phone system configurations, and coordinate with vendors for synchronization and contact.
  • Automation and Deployment
  • Work on the development and implementation of automated system installation and deployment solutions (e.g., PXE, Windows Deployment, scripting, Intune) for all operating system versions.


  • About You:
  •  
  • Education and Technical Expertise
  • A relevant technical diploma or degree in information technology or computing systems.
  • Competence with Windows, MacOS, and Linux (a high degree of command line proficiency in Linux OS is essential).
  • Good foundation in networking and network services, including DNS, NTP, DHCP, etc.
  • Exposure to MS Active Directory, Office365, and virtualization technologies is an asset.
  • Skills and Abilities
  • Strong troubleshooting skills, with the ability to resolve issues involving unfamiliar technology.
  • An organized approach to asset management.
  • Ability to maintain a fleet of iOS/iPadOS devices securely and efficiently.
  • Proven documentation and ticket management skills from previous roles.
  • Strong focus on service and excellent english communication skills (both verbal and written).
  • Learning and Adaptability
  • An eagerness to learn, with the ability to independently seek out answers and escalate when necessary.
  • Flexibility to work evening and weekend hours when required.
  • Willingness and ability to travel to remote sites to resolve issues as needed.


  • A D-Waver's DNA
  • We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals. 
  • We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other. 
  • We hold ourselves accountable for delivering results.  
  • We make decisions & take responsibility so that we can act & support each other. 
  • As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.  


  • THE FINE PRINT: 
    No 3rd party candidates will be accepted.
    It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law. 
    Dwavesys logo

    Dwavesys

    4 views

    1 applied
    Visit Dwavesys
    Share this job
    Copy Permalink
    Open roles at Dwavesys
    Dwavesys logo
    Dwavesys

    Senior Manager, Product Marketing

    Remote

    Full Time

    #Sales Marketing

    #Marketing

    #Product Strategy

    #Product Positioning

    #Market Insights

    #Customer Feedback

    #Content Development

    #Analyst Relations

    #Dynamics

    #Competitive Landscape

    #Product Launches

    #Partner Enablement

    Discover similar jobs
    NileBits logo
    NileBits

    Senior Applied ML Engineer (Speech & Audio)

    Remote

    Full Time

    #Technology

    #Artificial Intelligence

    #Machine Learning

    #Speech Recognition

    #Text

    #Audio

    #Optimization

    #Python

    #Deep Learning

    #Data Pipeline

    A
    AnnGroganAssociatesInc

    Inside B2B Sales Representative

    Remote

    Full Time

    #Sales

    #B2B

    #Cold Calling

    #CRM

    #Networking

    #Presentation

    #Business Development

    TheCriticalUpdateInc logo
    TheCriticalUpdateInc

    Technical Support / Helpdesk

    37k - 46k USD

    Remote

    Part Time

    #Technology

    #IT Support

    #Support

    #Data

    #Cloud

    #Network

    Spring Fertility logo
    Spring Fertility

    Information Security and Network Services Manager

    120k - 160k USD

    Remote

    Full Time

    #Technology

    #Healthcare

    #Network Engineering

    #Information Security

    #HIPAA

    #Management

    #SIEM

    #IAM

    #Incident Response

    #VPN

    KeyCyberSolutions logo
    KeyCyberSolutions

    Data Scientist

    Remote

    Part Time

    #Technology

    #Data Analysis

    #Data Visualization

    KITSPvtLtd logo
    KITSPvtLtd

    Sr. Java Developer

    Remote

    Full Time

    #Technology

    #Java

    #RESTful API

    #AWS

    #Cloud Platforms

    #Web Applications

    Withzeal logo
    Withzeal

    Zealot Success Lead

    Remote

    Full Time

    #Customer Support

    #Crypto

    #Intercom

    #Linear

    #Troubleshooting

    #Technical Communication

    #Management

    #Process Improvement

    B
    Bey

    Oracle Licensing Specialist

    Remote

    Contractor

    #Technology

    #Oracle

    #Contract Review

    #Cloud

    #Compliance Management

    #Negotiation

    #Business Analysis

    #Requirements Gathering

    #Stakeholder Management

    Kpaonline logo
    Kpaonline

    Senior Cloud & Systems Engineer

    110k - 125k USD

    Remote

    Full Time

    #Technology

    #IT

    #Azure

    #Microsoft

    #PowerShell

    #Active Directory

    #Intune

    #AWS

    #Cisco Meraki

    #Windows Server

    #API Integrations

    Prosper logo
    Prosper

    Sr. Infrastructure Security Engineer

    Remote

    Full Time

    #Technology

    #Information Security

    #Google Cloud Platform

    #Microsoft Azure

    #Terraform

    #Wiz

    #Google

    #Python

    #IAM

    #Okta

    #SIEM

    F
    Fantasy

    Head of Growth

    us flag
    US, CA

    Remote

    Full Time

    #Business

    #Business Development

    #Revenue Management

    #Team Leadership

    #Client Strategy

    #Market Analysis

    #Management

    SparrowConnected logo
    SparrowConnected

    Senior & Intermediate Developers

    ca flag
    Canada

    Remote

    Full Time

    #Technology

    #Software Development

    #Test Driven Development

    #Code Review

    #Technical Design

    #Project Planning

    Kyivstar logo
    Kyivstar

    Application Support Engineer

    Remote

    Full Time

    #IT

    #Support

    #SQL

    #Oracle

    #MS SQL Server

    #Windows

    #Unix

    #ITSM

    #Testing

    Stoneridge Software logo
    Stoneridge Software

    Dynamics 365 Business Central Senior Consultant, Support

    us flag
    United States

    131k - 165k USD

    Remote

    Full Time

    #Dynamics 365

    #Business

    #Support

    #Finance

    #AR

    #Manufacturing

    #Object Oriented Programming

    #Customer Service

    #Technical Writing

    Istaridigital.ai logo
    Istaridigital.ai

    Senior DevSecOps Engineer

    Remote

    Full Time

    #Engineering

    #Infrastructure

    #AWS

    #Kubernetes

    #Terraform

    #Linux

    #Windows

    #Active Directory

    #IAM

    #Python

    #BASH

    Blockdeliver logo
    Blockdeliver

    Senior Software Engineer

    Remote

    Full Time

    #Engineering

    #Distributed Systems

    #Networking

    #Smart Contracts

    #Backend Development

    #Unix

    #Cryptoeconomics

    #Mechanism Design

    mobitouch logo
    mobitouch

    Digital Marketing

    Remote

    Internship

    #Technology

    #Social Media

    #Content Creation

    #SEO

    #Video Production

    #Google Analytics

    #Reporting

    #Lead Generation

    #Email Marketing

    A
    AugustaHitechSoftSolutionsPvtLtd

    Technical Architect

    Remote

    Full Time

    #Technology

    #Technical Design

    #Software Development

    #Team Leadership

    #Interaction

    #Infrastructure

    #PoC Development

    MissionBoxSolutions logo
    MissionBoxSolutions

    DevOps Engineer

    Remote

    Full Time

    #Technology

    Truv logo
    Truv

    Lead Product Manager, Consumer Product

    Remote

    Full Time

    #Product

    #Fintech

    #Product Management

    #User Testing

    #Testing

    #Data Analysis

    #Stakeholder Management

    #Compliance

    #Technology

    Your dream job awaits.

    Explore exciting opportunities, connect with top employers, and ignite your career.