IT Specialist at Dwavesys

At D-Wave, we are pioneers in the world of quantum computing. As the first commercial supplier of quantum systems, we are dedicated to unlocking the power of this technology to solve complex challenges in fields ranging from drug discovery and artificial intelligence to financial modeling and cybersecurity. Our work has been recognized by major publications like Time Magazine and Wired, and our systems are utilized by some of the most advanced organizations on the planet, including Lockheed Martin and Siemens Healthineers. We are a publicly traded company on the New York Stock Exchange, and we are looking for passionate individuals to join our mission as we continue to push the boundaries of what is possible.

The opportunity

We are seeking a Senior IT Specialist to join our team in Burnaby, BC. This is a full-time, on-site role perfect for an experienced desktop administrator who thrives on providing high-quality technical support. You will be the face of our IT department, ensuring that both our local and remote employees have the tools they need to succeed. By joining us, you will not only provide front-line support but also play a key role in optimizing our service delivery and shaping the efficiency of our internal IT operations.

A day in the life

• Deliver white-glove technical support to our team, handling everything from hardware installations and software upgrades to troubleshooting networked devices and conference systems.
• Lead the IT onboarding process for new hires, providing system provisioning and comprehensive technology training to ensure everyone is ready to hit the ground running.
• Design and implement automated deployment solutions, such as scripting and Intune, to streamline how we manage and maintain our fleet of systems across different operating environments.

Who you are

You are a seasoned professional with a relevant technical degree or diploma and a deep understanding of modern computing environments. You communicate clearly in English and have a natural talent for customer service. Your background includes:

• A high degree of proficiency in Windows, MacOS, and Linux, with a strong command of the Linux command line.
• Solid experience with networking fundamentals, including DNS, DHCP, and NTP.
• Proven ability to troubleshoot unfamiliar technology and manage IT assets with high organizational standards.
• A proactive mindset, with the flexibility to travel to remote sites or work outside of standard hours when the situation requires it.

Why you'll love it here

Working at D-Wave means joining a culture that values straight talk, empathy, and ambitious goal-setting. We believe in empowering our team members to grow and take ownership of their work. We are committed to fostering an inclusive environment and provide equal employment opportunities to all, ensuring that our workplace remains a space where diverse perspectives are heard and respected. We look forward to seeing how your unique skills can help us continue to innovate and lead the quantum revolution.