Letgo
IT Specialist
Hybrid
Full Time
#Technology
#Technical Support
#Network Management
#Management
#Software
#IT
#Troubleshooting
#Root Cause Analysis
#Hardware
#Maintenance
#Google Workspace
Letgo is looking for a IT Specialist
Full TimeSeniorHybridTurkeyTechnologyTechnical SupportNetwork ManagementManagementSoftwareITTroubleshootingRoot Cause AnalysisHardwareMaintenanceGoogle WorkspaceEnglishHybrid workLife insurance
We're seeking individuals who share our passion for creating products that resonate with our users and customers. Overcoming challenges is a core team value that is just as important. Fostering a diverse and inclusive workplace where mutual learning thrives is integral to our core values. We're not just searching for exceptional "talent"; we're on the lookout for exceptional individuals as well.
Are you prepared to make a meaningful impact? Join us in disrupting and unleashing the untapped potential of the second-hand market in Turkey.
Even if you're not entirely certain that you meet all our criteria, don't hesitate to reach out. Humility is a virtue we appreciate - your character is just as compelling to us as your talent.
What You Will Be Doing
Provide technical support to employees and tech users in letgo offices and car showrooms in Istanbul, İzmir and Ankara, resolving issues and inquiries promptly and effectively.
Manage and maintain network, system, software licences, IT Assets and regularly check and monitor their conditions and take necessary actions when needed.
Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.
Conduct thorough root cause analysis and provide detailed documentation for issue resolution.
Assist in the installation, configuration, and maintenance of software and hardware systems.
Deliver exceptional customer service through clear communication and proactive problem-solving.
Perform regular maintenance and upgrades on hardware and software to ensure optimum performance and security.
Perform End-User Onboarding and Offboarding processes.
Maintain Mobile Lines
You’ll Be Great For This Role If
Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience in a technical support role.
Excellent communication skills and the ability to convey technical concepts to non-technical users.
Strong knowledge of operating systems (Windows, MacOS), networking, CCTV and troubleshooting methodologies.
Experienced including but not limited to Google Workspace, Slack, Atlassian Confluence & Jira.
Ability to work collaboratively in a team environment.
Result oriented mindset.
What We Have For You
Comprehensive benefits such as life and health insurance, bonus scheme, etc.
Opportunity to learn and develop within the company
Career guidance & path
A dynamic work environment
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