Sportalliance

IT Specialist System Integration

Germany

Remote

Full Time

#IT Support

#System Integration

#Tech

#Hardware

#ITSM

#Jira

#Management

#user

#Process Optimization

Sportalliance is looking for a IT Specialist System Integration

Full Time Senior Remote Germany IT Support System Integration Tech Hardware ITSM Jira Management user Process Optimization English German Remote work Paid time off Free gym membership Professional development Flexible hours

Your position in our team

Provide high-quality IT support to users by diagnosing and resolving issues related to software, hardware, and general IT topics.

Manage tickets in the ITSM portal – register, classify, and process user requests.

Analyse tickets and provide relevant information during escalation when needed.

Manage user accounts in relevant IT systems.

Support the smooth operation of the company’s IT environment.

Collaborate with the team to optimize processes and improve the efficiency of IT services.

Provide support in English and German

Your profile

Secondary education in IT or a related field.

Good understanding of basic IT support processes.

Familiarity with ITSM tools (e.g., Jira).

Ability to diagnose and resolve technical issues related to hardware and software.

English at B2/C1 level (support is also provided in English).

Strong communication and interpersonal skills when working with users.

Ability to organise your workload efficiently, prioritise tasks, and work under time pressure.

Proactive, ambitious, and eager to learn and develop IT knowledge.

Your benefits with us

Germany, Austria

100% remote work within Germany / home office within Germany possible

30 days annual leave

Offices with flexible workplaces in Hamburg, Eisenstadt, Warsaw, Boston and Melbourne - all equipped with various drinks & snacks.

Our exclusive gym, next to the Hamburg office, for free use incl. personal coach for training and nutrition, available to all employees worldwide

Our unique CashBack Sport program "Move Republic", which rewards your daily and sporting activities throughout (Germany)

An above average pension grant for your company pension scheme ("bAV") in Germany or Austria

Access to Udemy Business grow your skills with thousands of high-quality online courses

Access to the employee benefits portal with the best shopping deals in Germany and Austria

Subsidy for the "Deutschlandticket" (local transport subscription)

Direct communication channels through the whole company, an open feedback culture and pronounced appreciation, motivated teams and leads who interact at eye level

Sportalliance

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IT Specialist System Integration at Sportalliance