OBXtek

IT Service Support Engineer

United States

On-site

Full Time

#Technology

#Windows

#Microsoft Office

#Visio

#SharePoint

#Imaging

#Software

#Troubleshooting

OBXtek is looking for a IT Service Support Engineer

Full Time Junior On-site United States Technology Windows Microsoft Office Visio SharePoint Imaging Software Troubleshooting English

We are looking for a dedicated IT Service Support Engineer to join our team at the Veterans Administration Acquisition Academy in Frederick, Maryland. In this full-time, on-site role, you will provide essential tier 1 and tier 2 support to our staff, students, and visitors, ensuring all of our deployed technology operates smoothly.

Responsibilities

Monitor incoming service requests through email, our ticketing system, phone calls, and walk-in visits to ensure timely resolution.
Provide hands-on support for a wide range of hardware, including thin clients, virtual desktops, printers, VTC equipment, Smartboards, and Crestron touch panels.
Configure and set up IT equipment for classroom and conference room environments.
Collaborate with internal teams like network services and software engineering to resolve complex technical issues.
Maintain accurate records by updating and closing support tickets and generating clear, concise reports.
Create and maintain standard operating procedures and user-focused documentation.
Assist users with Smartboard functionality and provide training when necessary.
Propose system improvements to enhance the user experience and minimize recurring technical problems.

Must-haves

An Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
A current Microsoft Certified System Administrator (MCSA) certification for Windows 7.
Between 1 and 5 years of professional experience in tier 1 and tier 2 desktop support.
Strong proficiency in Windows 7 and the Microsoft Office Suite, including Visio, Project, Access, Outlook, and SharePoint.
Practical experience with system imaging, software configuration, and general hardware troubleshooting.
Fluency in English.

OBXtek

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IT Service Support Engineer at OBXtek