TurnPoint Technology
IT Service Desk Tier 1
On-site
Full Time
#Technology
#Customer Service
#Technical Support
#Troubleshooting
#IT
TurnPoint Technology is looking for a IT Service Desk Tier 1
Full TimeJuniorOn-siteUnited StatesTechnologyCustomer ServiceTechnical SupportTroubleshootingITEnglish
We are seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via e-mail using IT ticketing system.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
- Diagnose, research and resolve tier 1 technical hardware and software issues.
- Effectively advise and assist customers on appropriate action.
- Provide accurate information on IT products and services.
- Direct unresolved issues to the next level of support personnel.
- Identify and escalate situations requiring urgent attention.
- Maintain the highest possible level of customer service.
- Work with vendors and internal stakeholders to ensure accurate, effective training content.
- Other duties as assigned.
Copy Permalink
