IT Service Desk Technician at Airiam

Job Title: IT Service Desk Technician

• Location: Onsite 2-3 days a week in Scranton, PA (with flexibility to work from home 2 days a week)
• Base Salary: $40,000 - $50,000 per year, plus generous bonus, and benefits package

About Us:

• Join a vibrant and forward-thinking team dedicated to delivering exceptional IT support. At Airiam, we believe in fostering an environment where creativity and technical excellence thrive. If you're passionate about solving complex technical issues and mentoring others, this is your opportunity to make a significant impact.

What You’ll Do:

• Lead the Charge: Take a central role in resolving Level 2 support issues with precision and efficiency. Your expertise will be key in tackling advanced technical challenges, from PC troubleshooting to network and server issues.
• Collaborate and Conquer: Work closely with our helpdesk team to prioritize, manage, and resolve incoming support tickets and calls, ensuring an optimal helpdesk experience for our clients.
• Document and Improve: Maintain comprehensive documentation to streamline operations and enhance problem-solving processes.
• Mentor and Inspire: Guide and support junior technicians, sharing your knowledge and helping them grow professionally.

What We’re Looking For:

• Experience: At least 6 months of professional helpdesk experience. We value hands-on experience in troubleshooting and problem-solving.
• Education: High school diploma or equivalent.
• Technical Skills: Proficient in Microsoft Office Suite and advanced troubleshooting skills in PCs, networks, server policies, and Active Directory.
• Soft Skills: Strong interpersonal and customer service abilities, with excellent organizational and time management skills.
• Physical Requirements: Ability to lift and carry up to 15 pounds unassisted.
• Clean driving record and personal transportation for occasional on-site visits

Preferred Qualifications:

• CompTIA A+, Network+, or similar certifications.

What We Offer:

• Flexibility: Enjoy a balanced work environment with 2 days of remote work per week and 2-3 days onsite in Scranton, PA.
• Growth Opportunities: Be part of a team that supports your professional development and career advancement.
• Supportive Culture: Join a team that values innovation, teamwork, and a positive work atmosphere.
• Competitive Salary: $45,000 - $50,000 base salary with benefits and perks.
• Hours: Monday to Friday, 8 am - 5 pm EST

Ready to take your IT career to the next level? Apply now and become an integral part of our dynamic team!