IT Service Desk Associate at Spaulding Ridge

At Spaulding Ridge, we serve as a global advisory and IT implementation firm dedicated to helping organizations achieve financial clarity. We empower our clients to make informed decisions regarding their sales and operational processes, which directly impacts their profitability and long-term success. We believe that business is fundamentally personal, and we strive to build meaningful relationships with our partners, our team, and the global community while guiding clients through complex business transformations.

The role

We are seeking a Senior IT Service Desk Associate to join our Technology and Security team on a full-time basis. This position is based on-site in Jaipur, India. You will play a critical role in maintaining our technical infrastructure and ensuring our security posture remains robust as we continue to grow.

Core responsibilities

• Provide comprehensive support for end-user hardware and software while troubleshooting technical issues and documenting new resolutions.
• Monitor network traffic, system logs, and security alerts to detect and respond to potential threats in real-time.
• Collaborate with the broader IT team to implement security controls, manage project rollouts, and facilitate internal IT training sessions.

Skills and experience

To be successful in this role, you should possess a strong technical background and a commitment to security excellence. We are looking for the following qualifications:

• A Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
• At least 3 years of experience in level 1 and 2 support, along with 2 or more years of experience specifically in cybersecurity.
• Proficiency in security frameworks such as NIST, ISO, or CIS.
• Hands-on experience with Windows 11, MacOS, Microsoft Office, and Office 365.
• Technical expertise in Azure Active Directory administration, SharePoint, and Teams.
• Strong analytical skills and the ability to work independently while supporting end-user requests.
• A valid driver’s license and the ability to travel occasionally to support regional office locations.

Compensation and benefits

We are committed to supporting our team members both personally and professionally. Our benefits package includes:

• Comprehensive medical, dental, vision, and life insurance.
• Generous paid time off, including public holidays and floating days.
• Dedicated annual learning stipends and access to formal mentorship and professional development programs.

How to apply

If you are passionate about technology and eager to contribute to a collaborative, mission-driven team, we invite you to apply. We value unique perspectives and encourage all qualified candidates to reach out to join our growing organization.