IT Service Desk Agent
On-site
Full Time
#Technology
#Technical Support
#Active Directory
#Microsoft Office 365
#VMWare
#Salesforce
#Foundation
#Support
#Problem Solving
#Communication Skills
#Networking Concepts
At Morgan & Morgan, our work makes a tangible difference. We serve as the final line of defense for millions of Americans against large corporations, insurance companies, and defective products. Every one of our 3,000 employees, from our legal teams to our operations staff, is united by a singular mission: For the People. We are looking for dedicated individuals who want to contribute to this fight for consumer rights.
The role
We are looking for a mid-level IT Service Desk Agent to join our growing team in Downtown Tampa. This is a full-time, on-site position. You will serve as a primary point of contact for our staff, ensuring that our internal technology runs smoothly so our teams can focus on their important work.
Core responsibilities
- Deliver frontline technical support to our users through phone, email, and chat channels.
- Troubleshoot a variety of technical issues, providing direct resolutions or escalating tickets when necessary.
- Document all requests and incidents thoroughly within our FreshService platform to maintain high standards of service.
Skills and experience
To succeed in this role, you should have at least two years of experience in a helpdesk or service desk environment. We value candidates who possess strong communication skills and a talent for solving complex problems in a fast-paced setting. You should have a solid grasp of Active Directory, Microsoft Office 365, and basic networking concepts. While not required, we view experience with VMWare Horizon, Salesforce, and an ITIL Foundation certification as significant advantages. You must also be comfortable working a flexible schedule that may include weekends and holidays.
Compensation and benefits
We believe in supporting our employees as they support our clients. Full-time team members are eligible for a comprehensive benefits package that includes:
- Medical insurance
- Dental insurance
- A 401(k) retirement plan
- Paid time off
How to apply
If you are passionate about technology and want to join a firm that puts people first, we would love to hear from you. Please submit your application through our official careers portal to be considered for this position.
Morgan & Morgan, P.A.
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