Tabby
IT Ops Support Specialist
Remote
Full Time
#Jira
#Slack
#Zoom
#Google Meet
#TeamViewer
Tabby is looking for a IT Ops Support Specialist
We are looking for a Senior IT Ops Support Specialist to join our Infrastructure department in a full-time, remote capacity. In this role, you will serve as the first point of contact for our team, managing incoming technical requests and ensuring our internal systems run smoothly. You will report directly to Daniil Shipilov and work a 2 days on, 2 days off schedule from 9 AM to 9 PM Dubai time.
Responsibilities
- Manage internal system access requests and provide hands-on assistance with hardware and software configurations.
- Perform remote diagnostics and troubleshooting using tools like TeamViewer, Zoom, and Google Meet to resolve technical issues efficiently.
- Document your daily progress, including completed tasks and any ongoing issues, to ensure a smooth transition for colleagues during shift handovers.
Requirements
- Proven experience in a technical support role, with a strong ability to follow detailed instructions and solve unfamiliar problems.
- Advanced proficiency with Windows and macOS, as well as Jira Service Management, Slack, and the Google Workspace suite.
- Excellent written and verbal communication skills in English.
- A deep understanding of how to navigate internet services, including user management tasks.
- Prior experience as a system administrator or knowledge of webhooks, JSON, and REST APIs are considered significant advantages.
What we offer
We are committed to providing a flexible work environment and are pleased to offer the following benefit:
- Remote work flexibility.
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